In the increasingly multichannel world of customer service, the telephone continues to dominate as a primary channel of communication. Due to its ease of use, it is still the go-to method for customers who want quick solutions for their issues. Acting on this insight, Zoho Desk, the industry’s first context-aware help-desk software, has integrated with RingCentral cloud communications solutions. Zoho Desk’s unique value lies in giving users all the context they need from right within the interface. The integration with RingCentral Office is a great fit with this paradigm, marrying cloud communications with the help desk. Ring, ring, right on your screen

IT managers, administrators, and others in organizational roles are always looking for ways to help their businesses stay ahead of the competition. One way to accomplish this goal is to provide employees with tools that can help them perform their jobs both smarter and more efficiently.RingCentral for Okta does just that, helping you alleviate the hassle that’s normally associated with administering users, accounts, and passwords for your communications solutions.The RingCentral for Okta integration offers Single Sign-on and user lifecycle management solutions via a free, pre-integrated Okta instance. Together, Okta and RingCentral offer businesses advanced identity and device management capabilities, while giving IT staff a

When you think about the real power behind a business, it’s the people. And when people put their minds together, the potential is limitless—that’s the power of connection. This October 23–25, IT professionals, thought leaders, industry experts, RingCentral customers, and partners will gather in San Francisco to explore the power of connection at ConnectCentral 2017, RingCentral’s annual conference. The event is a great opportunity to hear firsthand how the latest advancements in cloud communications and collaboration can help businesses tap into their full potential.You’ll see real-life examples of organizations that have empowered their customers, partners, and employees with RingCentral technology. In addition, you’ll get

As part of the Constellation Research ShortList program, RingCentral Glip and RingCentral Contact Center have been named as among the best choices for Enterprise Group Messaging and Cloud Customer Service and Contact Center Software. The Constellation Research ShortList identifies the best products in enterprise software.Why RingCentral Glip made the ShortListRingCentral Glip was included on a previous edition of the Shortlist for “standalone” messaging solutions, and this time is being recognized in combination with RingCentral Office as part of a broader unified communications as a service (UCaaS) and collaboration

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