According to Gartner, by 2020, customer experience will overtake price and every other factor as the top competitive differentiator for brands.  In reality, most industries already view it as a key differentiator—and healthcare is no exception.  Good patient experience (PX) in healthcare today is more critical than ever, given several important trends impacting the industry: An aging population. According to the U.S. Census Bureau, the number of baby boomers reaching age 65 is growing rapidly. With so many entering retirement age at once, healthcare organizations face pressure to deliver better care more efficiently. Changing patient

Communications apps are supposed to foster collaboration and streamline workflows, but many employees find them to be more trouble than they’re worth. While these apps do help teams collaborate, especially remote teams, they can also hamper productivity and create security risks. If it was just one communications app, the overload wouldn’t be so bad. But employees are using email, office programs, file sharing, voice communications, social media, online document collaboration, video conferencing, team messaging, and more to collaborate. And the more apps an organization has, the more difficult IT’s job becomes. Shadow IT flourishes with communications apps Often, the IT department has very little control over what’s being used beyond

This year, Gartner once again recognized RingCentral as a Leader in the Unified Communications as a Service Magic Quadrant. We’re positioned furthest to the right in the Leader quadrant. Our focus on innovation and unified approach to call, message, meet--on any device, anywhere attributes to our furthest to the right position for completeness of vision. The most significant change in our position over last year is a jump in our ability to execute. We attribute this to our expanded global footprint, the increased scale of our sales, services, and support teams; while also driving large enterprise adoption. At RingCentral, our vision is to make it simple and effortless to communicate and collaborate from

Plenty of employees are ambivalent to meetings. And while there’s no question that a lot can be accomplished in a well-run meeting, 22 percent of employees think of them as a waste of time. With the workforce becoming increasingly remote and mobile, employees may work on other projects or leave the room during teleconferences. When you put this all together, simply running a meeting on a telephone line does not lead to productive, engaging meetings for most employees. Yet meetings are an essential part of doing business. When surveyed, 95 percent of respondents said face-to-face meetings are critical for

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