Today, organizations are investing in programs to improve employee experiences. At times these come in the form of perks like gym memberships, break room snacks, free lunches, and on-site massages. These are certainly a step in the right direction, and go a long way towards making an employee feel welcome and more comfortable in the workplace. But the day to day experience is still a cause for concern for many employees. This is because employee experience (EX), as a discipline, does not belong to just one team. In fact, it touches on nearly every discipline within an organization. Each team has a part to play in creating a culture that

According to Gartner, by 2020, customer experience will overtake price and every other factor as the top competitive differentiator for brands.  In reality, most industries already view it as a key differentiator—and healthcare is no exception.  Good patient experience (PX) in healthcare today is more critical than ever, given several important trends impacting the industry: An aging population. According to the U.S. Census Bureau, the number of baby boomers reaching age 65 is growing rapidly. With so many entering retirement age at once, healthcare organizations face pressure to deliver better care more efficiently. Changing patient

Communications apps are supposed to foster collaboration and streamline workflows, but many employees find them to be more trouble than they’re worth. While these apps do help teams collaborate, especially remote teams, they can also hamper productivity and create security risks. If it was just one communications app, the overload wouldn’t be so bad. But employees are using email, office programs, file sharing, voice communications, social media, online document collaboration, video conferencing, team messaging, and more to collaborate. And the more apps an organization has, the more difficult IT’s job becomes. Shadow IT flourishes with communications apps Often, the IT department has very little control over what’s being used beyond

This year, Gartner once again recognized RingCentral as a Leader in the Unified Communications as a Service Magic Quadrant. We’re positioned furthest to the right in the Leader quadrant. Our focus on innovation and unified approach to call, message, meet--on any device, anywhere attributes to our furthest to the right position for completeness of vision. The most significant change in our position over last year is a jump in our ability to execute. We attribute this to our expanded global footprint, the increased scale of our sales, services, and support teams; while also driving large enterprise adoption. At RingCentral, our vision is to make it simple and effortless to communicate and collaborate from

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