RingCentral is excited to announce that multi-level IVR is now available and included free for all RingCentral Office customers. Multi-level IVR provides businesses with more powerful options for inbound call routing. It is a further expansion of our robust Auto-Receptionist capabilities, designed to scale and meet the needs of larger businesses. At RingCentral, we view multi-Level IVR as table stakes and a truly powerful tool that affords system administrators the flexibility to create structured, multiple-layer phone routing menus that efficiently connect callers to individuals, call queues, or locations within an organization. It is ideal for companies with complex call routing needs, enabling phone routing management across multiple office locations

Why voice, video, messaging, and collaboration are better together. RingCentral Glip is valuable all by itself for team messaging and collaboration, but it adds even more value for existing RingCentral Office customers. Here are some of the ways that adopting Glip pays off. 1. New tools for collaboration First, Glip lets teams use one unified account for team messaging, file sharing, and task management—and it’s the same account they use to launch an online meeting, forward their calls, or download call recordings. Team messaging will be new to some people and organizations, but its

Salesforce is the leading customer relationship management (CRM) solution that optimizes and enhances both sales efficiency and customer engagement. Dreamforce is their annual user conference in San Francisco and is the largest software conference in the world. Over 2,700 sessions plus hands-on experience with product innovations will provide deep insights and inspiration for all professionals to succeed company-wide, in every industry. You may have seen the term “Trailblazer” being used and wondered what it means. For Salesforce, a Trailblazer is a leader, transformer, and innovator. At RingCentral, we are thrilled to be part of this pioneering community and to participate in the premier cloud event of the year. Trailblazers extraordinaire speaking this

ConnectCentral 2017 is RingCentral’s annual conference, the industry’s premier cloud communications event. The hackathon was an exciting pre-game to the conference, held on the hot and sunny weekend of October 21–22, 2017 in San Francisco. A wide range of RingCentral customers, freelance developers, and college students participated in three categories of hacks, including: State-of-the-art chatbots: Participants were challenged to build from scratch or port existing messaging, virtual assistant, customer service, or e-commerce bots from other frameworks to the RingCentral Glip bot framework. Awesome customer experiences: Hackers could use RingCentral Connect Platform APIs to build next-generation interactive experiences that improve the way businesses

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