Smooth operator
“Please hold the line, your call is very important to us.” Words to make anyone who has ever been on the receiving end (and that’s all of us) sigh longingly; a bit like a deflating beach ball. It’s usually followed by a looped music track that slowly breaks your spirit for the next 20 to 40 minutes until you finally get through to a human being, by which time you’ve entirely forgotten why you called in the first place. It’s called, ‘The Runaround’.See our friend in the flow chart? This is Bob. He’s currently in the middle of this modern-age telephone limbo. Bob was doing nothing more

How equipping nurses with the latest mobile communications contributes to better, more cost-effective care. Hospitals striving to become high-performing health systems must overcome a number of chronic challenges. One of the most pervasive and persistent ailments is communication breakdowns between healthcare professionals that can contribute to high costs and mediocre quality of care. In fact, an initiative by The Joint Commission National Patient Safety standards recently identified “improving the effectiveness of communications among caregivers” as one of its primary patient safety goals. Poor communication and collaboration is a huge waste of time. A new study by Accenture finds that difficulty locating other clinicians and knowing how

ringcentral crn partner program
We’re happy to announce that RingCentral’s Partner Program has been awarded a 5-star rating by CRN in its 2016 Partner Program Guide, the definitive listing of technology vendors that service solution providers, or provide products through the IT channel. The 5-star rating was determined by a research team that assessed each vendor’s application based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support and communication. At RingCentral, we work with world-class distributors, master agents, and carrier partners to bring cloud business communication and collaboration solutions to enterprises around the world. Our state-of-the-art cloud platform

ISV Sikka blog
Recently, I spoke to about a thousand people from the dental industry in Atlanta at the Georgia World Congress Center for the Thomas P. Hinman Dental Meeting. We were part of the New Product Forum, a discussion on new game-changing products for the dental industry. We were all listening with rapt attention to the speaker who was before me when, from the far side of the auditorium, we heard waves of frantic shouting and yelping. There were people jumping up and sitting with both feet on their chairs. The commotion was so disruptive that the attendees, camera crew, organizers and speaker were completely shocked and


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