Recent research from MarketsandMarkets states that the global market for cloud contact center software will explode over the next five years. Market size is expected to hit $15.67 billion by 2021. As the market grows, these are the contact center trends to look forward to in 2017. Growth (especially in retail) According to MarketsandMarkets, retail and consumer goods will be one of the largest growth markets for cloud-based contact center software. As consumers continue to gravitate toward online shopping, responsive contact center solutions will be mission-critical when it comes to attracting and maintaining customers in a highly competitive marketplace. Virtual agents Cloud-based software is changing the way that contact

IT Departments adopt RingCental Glip because their members are trying to cut down on email and have become accustomed to a more social and mobile-friendly mode of messaging, like everyone else. But there are some specific reasons IT departments value Glip, with its mix of messaging, unified communications, and productivity tools including task management. A few weeks ago, we shared the experience of RingCentral’s very own IT team (see Video: Getting Things Done with Glip’s Project Management Tools). Thinking more broadly about how customers exploring the IT use case for Glip are applying it, we came up with a few scenarios: Preparing a Budget: Glip helps manage the

Today we’re celebrating the legacy of civil rights leader Dr. Martin Luther King Jr. with some of his most memorable and inspirational quotes. “People fail to get along because they fear each other; they fear each other because they don’t know each other; they don’t know each other because they have not communicated with each other.” “History will have to record that the greatest tragedy of this period of social transition was not the strident clamor of the bad people, but the appalling silence of the good people.” “If you can’t fly then run; if you can’t run then walk; if you can’t walk then crawl. But whatever you do,

Automation is a simple strategy that can go a long way to making your business more productive. In terms of phone systems, there are all kinds of options for businesses to integrate automated services into their daily operations. This can help save time and money, in turn decreasing the stress of day-to-day tasks. Below are four simple ways to introduce automation into your phone system at work. 1) Interactive Voice Response (IVR) System An IVR system can deliver thousands of messages per minute. Many of these systems are web-based, which means that businesses don't need to buy additional hardware, software or phone lines to implement this. Via a web portal, businesses

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