In January of this year, I decided that since cloud contact centers have gained acceptance as a compelling alternative to premises-based solutions, it was time to take the conversation to a new level. The question has become less about what features do CCaaS offerings have, but how these offerings have evolved since they first started emerging at the turn of the millennium. One of the key themes we explored in this year’s discussion was the integration of UCaaS and CCaaS. During my early days as a contact center analyst, I wrote reports for an analyst house, The PELORUS Group, that included market sizing and market share data. In 1999,

We’re thrilled to announce that for the third year in a row, RingCentral’s Partner Program has been awarded a 5-star rating by CRN. We are in great company as this prestigious award recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs. This ongoing recognition is yet another milestone for our successful partner program, which centers around partner enablement. We’ve designed our program to best support partner sales through our innovative initiatives that have been recognized as differentiators in the industry. The RingCentral Channel Harmony™: One to

It is common knowledge that a beautiful smile works wonders. Not only does oral hygiene promote dental health, but also it improves overall well being and increases self-esteem, making a visit to the dentist a positive and pleasant experience. Communication about dental care and treatment options plays an important role in fostering an effective dialogue about oral healthcare. This is why leading dental support organization Pacific Dental Services (PDS®) chose RingCentral to take their communications to the next level. Founded in 1994, PDS enables dentists to focus on clinical excellence and the highest levels of cost-effective, comprehensive patient care by providing the business support structure, including the latest technology, highly skilled

Recently, RingCentral took center stage at the Enterprise Connect 2018 conference in Orlando, Florida. During the event, we spoke to more than 200 IT leaders who visited our booth and gathered feedback on the proliferation of business communications and collaboration apps and their sentiments about managing these disparate apps in their organizations. The responses demonstrated that IT faces serious challenges related to app overload in the workplace and they seek a better way. Here are some of the feedback highlights we captured live from IT leaders at Enterprise Connect 2018. Similar to our findings based on a recent survey of 2,000 knowledge


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