The humble telephone has come a long way in recent years, and now BT is planning to retire the UK’s traditional ISDN and PSTN networks, steadily migrating all business customers to high-speed broadband lines dedicated to voice traffic. Thus, upgrading your telecoms system will soon become a necessity rather than a mere possibility, and there are many advantages to doing so sooner rather than later. What is Hosted Telephony? Hosted Telephony is a form of VoIP (Voice over Internet Protocol) that is ‘hosted’ in the Cloud, meaning that no physical hardware is required on-site, other than perhaps your choice of handset (but even then you can use

The quickening rush to embrace cloud communications With the evolution of today’s workplace, people are no longer constrained to working at a certain time and place. Thanks to cloud communications and collaboration, individuals can now work whenever—and wherever—they want. In fact, the modern workforce now expects this level of flexibility. Enterprises have noticed this trend and are making the move to cloud communication and collaboration. What was once viewed as an “emerging” technology has now grown into a mature industry that represents the very future of business communications. So what advantages do cloud-based solutions really offer over traditional, premise-based

Companies are rapidly incorporating cloud technology, the ability to access distributed computer processing and storage capabilities. A 2016 poll showed that 41% of surveyed businesses are planning to expand spending on cloud technologies. Large companies are jumping on this trend even faster than smaller companies. 51% of large and mid-sized companies plan to increase spending on the cloud compared to 35% of smaller companies. 

Why all the interest in the cloud? Cloud technology can improve operations and customer support while saving on costs and enabling employees to work remotely. The economics and convenience of cloud computing is the main reason why 64% of surveyed

Customer service isn't what it used to be. In the past, most employers had a goal of standardizing their services as much as possible. Not only did this bolster efficiency on their behalf, but the customer also knew exactly what to expect when calling your number, regardless of your company or brand. In the 21st century, however, customization is the key to success. Customers no longer want a generic experience that, many times, doesn't even solve the problem at hand. Instead, customers are more interested in receiving a relevant, helpful and personalized experience that offers useful and actionable guidance. As a result, many call centers are re-evaluating the way they do

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