Rising customer expectations are beginning to drive a new employee experience economy.  Emails from executive leadership saying that the business is “all about the people” is not going to cut it in an age where tech talent is in short supply. Looking after employee talent so that they look after the customers has become an even bigger priority for businesses. These changes are ushering in new corporate strategies for improving employee experience and increasing productivity. Understanding the Connection Between Employee and Customer Experience A recent CIO article provided five useful strategies for improving the employee experience. The use of technology was listed as a key

Today, organizations are investing in programs to improve employee experiences. At times these come in the form of perks like gym memberships, break room snacks, free lunches, and on-site massages. These are certainly a step in the right direction, and go a long way towards making an employee feel welcome and more comfortable in the workplace. But the day to day experience is still a cause for concern for many employees. This is because employee experience (EX), as a discipline, does not belong to just one team. In fact, it touches on nearly every discipline within an organization. Each team has a part to play in creating a culture that

According to Gartner, by 2020, customer experience will overtake price and every other factor as the top competitive differentiator for brands.  In reality, most industries already view it as a key differentiator—and healthcare is no exception.  Good patient experience (PX) in healthcare today is more critical than ever, given several important trends impacting the industry: An aging population. According to the U.S. Census Bureau, the number of baby boomers reaching age 65 is growing rapidly. With so many entering retirement age at once, healthcare organizations face pressure to deliver better care more efficiently. Changing patient

Communications apps are supposed to foster collaboration and streamline workflows, but many employees find them to be more trouble than they’re worth. While these apps do help teams collaborate, especially remote teams, they can also hamper productivity and create security risks. If it was just one communications app, the overload wouldn’t be so bad. But employees are using email, office programs, file sharing, voice communications, social media, online document collaboration, video conferencing, team messaging, and more to collaborate. And the more apps an organization has, the more difficult IT’s job becomes. Shadow IT flourishes with communications apps Often, the IT department has very little control over what’s being used beyond

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