Is Your Delivery Experience Falling Short in the Last Mile?
There’s a big opportunity to differentiate your retail business through shipping and delivery right now. This is largely because the industry’s “top performers” aren’t performing well at all in the delivery sphere at the moment. Case in point? Amazon. The eCommerce megalith had Prime customers waiting 6–7 days for “overnight delivery” products to arrive over […]
Personalize Customer Service through Messaging
Tech companies are raising the bar for customer expectations by personalizing almost every area of our lives. Netflix knows what movies and TV shows you like, Spotify knows when your favorite artists are touring near your hometown, and Amazon knows what you would most likely add to your one-click checkout. The speed of technological and […]
Chasing customer satisfaction: What are the benefits of cloud call center software?
Blog summary: Cloud call center technology is all over the marketplace, but how does it relate to your business? Better understand the benefits –– and how they could help your communication strategy.  Key takeaway #1: Those that are slow to adapt to technology trends risk negatively impacting customer satisfaction due to outdated support that can’t handle […]