RingCentral Solutions
EX + CX: Why They’re Better Together
This is a guest post from Jon Arnold, of JArnold and Associates. For an audio version of this content, check out the podcast.  As cloud-based offerings mature, new options emerge for businesses to make collaboration a more powerful driver of growth. Most are legacy-based, and intended to be used in standalone fashion. With limited integration […]
RingCentral Solutions
Help Your Business Thrive: Why WhatsApp Business Solution is Essential
Last year, WhatsApp launched its WhatsApp Business Solution that enables medium to large organizations using a Digital Customer Interactions Platform to achieve a greater volume of customer messages.  Utilizing this official API solution, you can exercise the automated response feature to interact with customers while waiting for an agent, send messages using quick replies, and […]
RingCentral Solutions
10 Insights on the Critical Link Between Employee Engagement and Customer Satisfaction
KEY TAKEAWAYS The ability to deliver improved customer satisfaction today is seen as directly correlated with the happiness of employees. Technology is greatly improving customer satisfaction. As individuals experience these improvements in their personal lives, they will grow to expect it in their work lives.  CIOs and leaders from customer support and lines of business […]
Triumph of the 800 Number
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The History of 800 Numbers