Contact center platforms are usually thought of as being horizontal solutions, providing agent-centric metrics that apply to all types of businesses. This certainly reflects conventional thinking about how to support customers as well as how best to track the performance of agents. To a large extent, this reflects the fact that most contact center deployments are premise-based and run largely on proprietary technology. By extension, this means they function very well for a particular set of needs, but have limited flexibility for anything else. These solutions have become highly standardized in order to support the widest range of customers possible; and while that brings efficiency to the contact center,

RingCentral is headed to Orlando in just a few days to attend HIMSS17, and we hope you join us there. It’ll be a great opportunity to see for yourself how our leading cloud platform can dramatically improve communications and collaboration for your healthcare organization. Be sure to visit us at booth #3513 to get your invitation to our magical VIP reception at the Wizarding World of Harry Potter™ at Universal Studios Florida™. You can also scan your badge for a chance to win a Google Home, Echo Dot, Apple Watch®, or pair of Beats™ headphones. RingCentral experts will be holding one-on-one meetings with attendees throughout the conference. Set up

Right before the holidays, I had the privilege of meeting and interviewing Paul Chapman, CIO of Box. Box is a cloud-based modern enterprise content management platform that allows people to securely share and access files across all devices. Box empowers organizations to share ideas, collaborate, and get work done faster. Today, over 60% of the Fortune 500 trust Box to manage their content in the cloud. Customers love Box because of their reliability, scalability, security, and great user experience. During the interview, Paul mentioned that when he joined Box, they had invested in a lot of best-of-breed, cloud-based capabilities, but the company was not leveraging them

For many small business owners, the challenge of running a business while still having enough time for friends and family can be a struggle. Some experts debate the very concept of “work/life balance,” but there are also plenty of advantages to unplugging for a while and spending time connecting with your loved ones. This Valentine’s Day, we encourage you to go offline for a bit, and engage with the people in your life. It will remind you why you work so hard in the first place, and may offer a host of other benefits, such as: Better sleep. One study of more than 4,000 young adults indicated that participants


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