At RingCentral, we pride ourselves on providing a seamless customer journey, from the first interaction with the customer, during deployment and post-deployment for as long as they are using our cloud communications solutions. As a result of these efforts, our Global Customer Care team received the 2017 Silver Stevie Award for Customer Service Department of the Year. I want to extend a heartfelt thank-you to our customers, as this recognition would not have been possible without their continued support. I also want to extend my congratulations to our Global Customer Care team for their hard work, which led to this well-deserved

Founded in 2011 by Matt van Winkle, RE/MAX on the Lake and Northwest is one of the largest real estate brokerages in Washington State, with six offices in the greater Seattle area. Unlike many other real estate brokerages, RE/MAX on the Lake and Northwest leverages a cloud communications solution to best serve its clients. By selecting RingCentral and utilizing its robust feature set, van Winkle is able to provide over 260 real estate agents with a reliable, mobile, and flexible communications solution that is easy to manage. Real estate

My previous blog post examined the business case for having a contact center based on the needs of vertical markets: more specifically, vertical scenarios that normally don’t have a contact center, but do have ongoing customer-facing engagement among everyday office staff. While technology is certainly a factor in the analysis—especially when introducing the CCaaS option—this is very much about how the business thinks about customer engagement. I’ll be exploring this theme often in upcoming posts, along with how cloud-based solutions provide new options that can help change that thinking. For this post, I’ll continue on the CCaaS theme—contact center as a service—particularly focusing on businesses that don’t currently

I’m excited to congratulate Zane Long on his achievement of being selected as a 2017 CRN Channel Chief! Channel Chief honorees are selected by CRN’s editorial staff on the basis of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation. Zane has been an invaluable contributor to our team and an advocate for the IT channel. His accomplishments in the channel industry over the past 14 years are enough to speak for themselves, but I’m particularly proud of all of the work he’s done at RingCentral. Over the span of one year,


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