The new year is a time for resolutions. At RingCentral, we’ve got a few of our own. First, we’re absolutely, definitely (or possibly maybe) going to stop eating all the delicious homemade chocolate treats that our amazing coworkers always seem to bring into the office. More importantly, though, in 2019 we’re going to continue to enhance and simplify how you communicate, collaborate, and engage with your most important audiences. Toward that goal, our February release for RingCentral Office® delivers greater calling capabilities, deeper integrations, and expanded global services. Calling: Improved accessibility, Call Delegation, Dynamic Conferencing, and more In our latest release, we’ve improved accessibility support for RingCentral Office users with

RingCentral is dominating the UCaaS channel space, but don’t take my word for it. Baird’s UCaaS Channel Survey affirms that partners are winning more than their fair share of UCaaS business with RingCentral, and are pivoting to RingCentral as their preferred UCaaS solution. Baird, an employee-owned wealth management, capital markets, asset management, and private equity firm, independently surveyed a range of channel partners who participate in UCaaS sales. These channel partners were asked eight questions about past and expected sales results, the importance of bundled offerings, and more. We honestly couldn’t have asked for better results; in fact, you sometimes can’t

Digital Customer Engagement: Billions of Messaging Users Can’t Be Wrong
One thing I’ve learned in my career is that you never know when a learning moment might arise. I had one recently at our ConnectCentral event. As part of demonstrating the messaging capabilities of our digital customer engagement solution, I asked attendees if they had Facebook’s Messenger app. I’d expected many to say yes, but definitely didn’t expect that every single person would.   Messaging: The Key to a Successful Digital Customer Experience? In that moment, I suddenly began to understand just how profoundly messaging can redraw the

How do you ensure compliance across communications channels? This is a critical question for companies in highly regulated industries, such as financial services and insurance. But compliance isn’t easy to implement, particularly when you consider that the same retention and supervision requirements that apply to text-based communication, such as emails, apply to all forms of electronic communication, including audio and video. The problem with ensuring compliance stems from the proliferation of digital channels coupled with the customer’s expectation of being able to use the one they want. Fortunately, there is a solution. By using artificial intelligence (AI) and machine learning to automate detection


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