Last week we announced our Collaborative Contact Center solution, which transforms the way organizations manage customer engagement. RingCentral Contact Center™ integrated with RingCentral Glip®, a team messaging solution, and the new RingCentral Pulse™ enable agents to communicate and collaborate across their organizations in real time to resolve customer issues efficiently.RingCentral Pulse offers a number of critical functionalities to help improve contact center performance. It provides intelligent bots that monitor, in real time, critical contact center metrics. If these metrics exceed certain thresholds, or aren’t meeting

It has been a great opening day at Enterprise Connect 2018 in Orlando, Florida. In the fast-paced world of enterprise communications, we’ve already seen three key topics discussed from the stage and echoed on the Expo floor: The confusion caused by proliferation of communications apps The customer demand that communications apps work better together The growing and changing role of IT in managing communication and collaborationCommunications app proliferationWe heard in the first panel discussion that an enterprise might need to manage 1,000 applications. For example, in a session on

We are days away from Enterprise Connect 2018. As speakers prepare their final slides and travelers decide which shoes will hurt their feet the least after four days of walking and standing in booths, we want to turn our attention to the important social side of this event. For over 26 years, Enterprise Connect has been the leading conference and tradeshow for the IT community. Finding time to connect with colleagues and key contacts is an important part of the experience. And to make that experience a little easier, we’ve created a list of favorite spots and key events so you don’t have to do the leg work.Restaurant

It’s an exciting time for the business communications market. Over the past year, we have witnessed growing enterprise demand for modern cloud solutions; industry consolidation among legacy on-premises players; new workforce behaviors driving a shift toward unified experiences delivered through a single communications platform; and an increasing appetite for integrated cloud applications for enhanced productivity.As the global leader in cloud communications, we are once again participating at this year’s Enterprise Connect conference, the industry’s premier event focused on enterprise communications and collaborations, where we will be delivering and

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