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Why it's a great time to join RingCentral. If you’ve been considering leaving the routine and daily grind of your cog-in-the-wheel job – there is no better time than now.  There is no greater reward than working for an industry leader who prides itself on innovation, disruption, empowering customers, and driving results. I still remember getting a surprise call on a May morning in 2016 from one of my mentors, Mahvish Bari. She told me she just got hired at RingCentral and was working on filling out her marketing team. While RingCentral rang a bell, (a few of my WebEx coworkers had recently left for RingCentral) —I thought, “Why would

Email Takes a Back Seat to Collaboration

Email is on the way out It’s a threat as old as (digital) time. But when it comes to internal company communication, the days of email are numbered. Enter the era of team messaging. A brief history of team messaging in the workplace Way back in the stone age of the internet, there was AOL. Anyone remember when cable modems first became a thing with always-on internet and the AIM Away Message became an art form?                   Some companies let employees run AIM for quick interoffice communication. But in terms of business conversations taking place via instant message,

5 Simple Ways to Give Customers a Better Call-in Experience

Customer service isn't what it used to be. In the past, most employers had a goal of standardizing their services as much as possible. Not only did this bolster efficiency on their behalf, but the customer also knew exactly what to expect when calling your number, regardless of your company or brand. In the 21st century, however, customization is the key to success. Customers no longer want a generic experience that, many times, doesn't even solve the problem at hand. Instead, customers are more interested in receiving a relevant, helpful and personalized experience that offers useful and actionable guidance. As a result, many call centers are re-evaluating the way they do

Driving Multinational Growth with Unified Communications and Collaboration

Just over a year ago we expanded our international footprint with the launch of Global Connect Network™ and RingCentral Global Office™ to meet the needs of enterprise customers. While global expansion is key to the growth of a business, this opportunity comes with new challenges. One primary challenge for multinational businesses is maintaining a connected and collaborative ecosystem of employees and external stakeholders, such as customers and partners. According to a study of five million employees worldwide conducted by Hay Group, collaboration, agility, transparency, innovation and productivity were highlighted as the key challenges facing global companies. Communications is the lifeblood of every business, and when trying

20 Incredible Mobile Growth Stats from 2016 that Businesses Need to Know

Coming into 2017, businesses are preparing for a drastically changing landscape. Today, we are truly living in a mobile-first economy where consumers are using their mobile devices more than ever. The rapid pace in which mobile technology has changed the way small businesses interact with their customers has been nothing short of amazing and we can only expect this trend to continue. With this in mind, it would be wise for small businesses to understand how powerful mobile marketing can be for their business. Mobile devices allow businesses to access a consumer base that is constantly online and informed. This has altered how marketing is presented,

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