As the pace of business accelerates and workforces are driven to be more productive than ever, CIOs are tasked with developing new ways to streamline workflows and deliver greater efficiencies. ZK Research’s latest report on The Rise of Collaborative Communications reveals that CIOs’ roles have evolved, and they are expected to increase agility with innovative new technologies that create competitive advantage. “We live in a world where the new currency of business is speed,” says Zeus Kerravala of ZK Research. “Decisions have to be made quickly, or you wind up falling behind your competition.” The report includes end-user survey results where workers state they use five to

RingCentral is excited to announce a new integration for the Microsoft ecosystem: RingCentral for Microsoft Dynamics 365. This latest integration now gives our customers even more choices for using RingCentral directly within their favorite Microsoft applications. With RingCentral for Microsoft Dynamics 365, organizations can gain deeper insights into every call by tightly integrating their Dynamics CRM with RingCentral’s unified communications solution. This can also help maximize productivity by automating key business processes for sales teams. Dynamics 365 users can now better focus on the business at hand by eliminating the need to switch between multiple applications. RingCentral for Microsoft Dynamics 365 allows users to: Gain a

ConnectCentral 2017, the second annual RingCentral user conference, will bring together innovative thinkers and industry experts to explore how cloud communications and collaboration technology can transform your business. This year’s conference theme, The Power of Connection, focuses on ways RingCentral can help your organization strengthen the connections between your colleagues, your customers, and your business partners. You’ll learn how to more fully leverage our solutions to help everyone across your company communicate, collaborate, and connect more effectively. More than just a conference, ConnectCentral 2017 will create a vibrant community where you can discuss new ideas and build new business relationships. Join your colleagues to

I’m no gambler, so a trip to Las Vegas in June—when the projected high temperatures are looking to be over 105°—would not be my first choice. But I’m excited to be in Vegas this week at the IQPC Call Center Week show. In my job, I spend a lot of time talking to industry analysts, partners, other vendors, sales folks, and the occasional customer. At shows like Call Center Week, I get full immersion with the actual contact center managers who do the hard work of managing customer engagement. It’s always energizing to hear folks’ stories about how technology


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