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Irene Yam
November 22, 2016
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Giving Thanks and Gratitude

thankyourccustomers

Thanksgiving gives us time to reflect on what is important, and what we have to be thankful for. At RingCentral, we are sincerely grateful for our customers who have selected us as their business communications platform. We have so many diverse customers, including everything from small businesses, tech and bio start-ups, and national restaurant chains to local and state government agencies.

My favorite part of my job is meeting our customers and learning about their business. Building rapport and trust with our customers fuels my day. This holiday, I want to share some customer stories that are memorable to me.

Teachers College, Columbia University

I met the IT team from Teachers College at ConnectCentral ’16. They were so genuine and dedicated to delivering a global communications platform for their professors who lecture all over the world. The team integrated Google for Work apps with RingCentral Office to simplify communications using click-to-dial and online meetings. Their lead engineer is planning to develop more web-based communication tools on the RingCentral API platform to support the administration and the faulty.

Comprehensive Blood and Cancer Center

Comprehensive Blood and Cancer Center (CBCC) in Bakersfield, California offers extensive care to over 100,000 cancer patients and their families. For patients, access to their CBCC physicians, nurse practitioners, and physician assistants is essential. Having one phone number for their patients eases their anxiety. Communications is key at CBCC—real-time calls with your doctor are crucial for patient care. When CBCC doctors travel they can be reached with their existing office line which also makes patient care seamless. It’s these RingCentral features that patients benefit from the most.

World Vision United States

Founded in 1950, World Vision United States is the member and founding organization of World Vision International. This non-governmental organization focuses on poor and oppressed people in the US. World Vision United States is one of the largest relief and development organizations in the USA.

World Vision came to RingCentral because they wanted to cut costs while also leveraging a single platform to help scale their organization. Prior to implementing RingCentral Office, World Vision was using nine different legacy PBX systems across the organization.

I have gotten to know Randy Boyd, infrastructure architect at World Vision. For more than 30 years Randy has worked in some of biggest companies in Seattle. One day, Randy told me something that really stood out. Randy shared with me how much he’s enjoyed working at World Vision, and how fulfilling it has been to implement technology to help save children and families. In addition to his work, Randy and his wife Jill have traveled and worked in several orphanages around the world. Their next trip will be in early 2017, where they will be drilling a clean water well for a small village in Central America.

These are just a few of the amazing customers I have had the pleasure to work with this year, and I look forward to connecting with more of you in 2017 and beyond. Happy holidays everyone!