chuck
Chuck Emmette
May 8, 2017
Enterprise
RingCentral Customer Service
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RingCentral Solutions

Expanding RingCentral’s Professional Services Capabilities

professional services update

There are numerous reasons businesses choose RingCentral, but one which holds true across the board is the value delivered to our customers when running their business communications on our cloud platform. It solves real issues around communications and collaboration and allows IT teams to focus on supporting technology that directly contributes to their bottom line.

RingCentral’s secret sauce to ensure we deliver that value, is our ‘all hands on board’ approach to ensure the customer journey is flawless.  The Professional Services team plays a key role in ensuring our technology is properly implemented and used, in order to deliver value and great results to our customers.

Leading the team is our new SVP of professional services, Derrell James, who has more than 30 years of experience at technology companies including Avaya and EMC.  His leadership will be beneficial to our customers across every phase of deployment and integration to deliver maximum ROI for our customers.

RingCentral continues to invest in all areas across the organization and expand capabilities in order to keep up with the growth of our revenue and market share.  In professional services we’re focusing on three key areas:

  • Talent: In addition to hiring Derrell James to lead the charge, we’ve added numerous certified enterprise project management professionals and solution engineers to add rigor and enhance the skill-sets in migrating our enterprise customers to the cloud.
  • Global: To support our growing base of multinational enterprises, we’ve expanded our global professional services team to handle deployments in Poland, Ukraine, Spain, France, Germany, Philippines, Ireland, India and UK and other countries where businesses are using RingCentral Global Office.
  • Certified Delivery Partners: To keep pace with our momentum in the channel, our certified delivery partners, who play an important role in allowing us to scale in order to provide services to our global customers.

At the end of the day, it’s all about helping and supporting our customers in order to maximize the value of their investment in RingCentral solutions. Everyone in our organization plays an important role and responsibility in achieving this outcome as it’s a win-win situation that benefits everyone.