RingCentral News

Traditionally, the role of the agent in the contact center has been vital yet costly. To address these cost concerns, many companies—often challenged with legacy systems—tried to automate customer service experiences with IVR (interactive voice response). Unfortunately, though IVR technologies cut costs up front, they ultimately frustrate users because IVRs cannot replace that human touch, […]

Earlier this year, we uncovered a pervasive workplace challenge: app overload. A global survey we commissioned showed that the majority of knowledge workers (69 percent) waste up to 60 minutes a day navigating between workplace apps, specifically apps for business communications. To put that in perspective, that translates to 32 days of lost productivity per year! […]

I’m proud to announce that RingCentral Glip has just earned a new industry accolade: Our team messaging and collaboration app secured a spot in the elite “Leader” category in the 2018 Aragon Research Globe for Mobile Collaboration report. Aragon Research is a tech-industry analyst and advisory firm that counts some of the world’s business and […]

On June 13, RingCentral will be hosting RingCentral Forum Live, an evening of networking, food, cocktails, and thought-provoking conversation at the New York Stock Exchange in the financial district of New York City. I hope you can join us there. As we’ve seen from past events like this, RingCentral Forum Live often marks the starting […]

May 25th 2018 marks an important date for RingCentral and our customers in Europe and around the globe as the European Union will introduce the General Data Protection landmark privacy regulation, highlighting the changes to its existing privacy guidelines. The GDPR builds on the previous EU Data Protection Directive, which left the data protection landscape […]