ringcentral-team
RingCentral Team
February 22, 2011
Employee experience
Management and service
Telephony

Call Management Series – Answering Rules

Today’s tip is the first in a new series about call management. We’re kicking things off with answering rules.

Answering rules enable you to control how you want to handle incoming calls. They also give you the flexibility to leave the office and not worry about missing an important call.

Are you stepping out for lunch? Going on vacation? No problem. Use answering rules to route calls anywhere – to your mobile phone, a coworker’s extension or voicemail. It’s up to you.

Customize your answering rules to work the way you do. RingCentral’s system can route calls wherever you want them to go. Set up rules based on the time of day or by the phone number of the caller. For example, if an important client will be calling, make sure they get priority treatment. Route their call directly to your mobile phone or anywhere you want the call to go.

Let customers know you’re on vacation or that your business is closed. Create special greetings for different times of day. Then, route calls wherever you want. For example, send calls directly to voicemail after-hours or forward them to your home phone.

Answering rules also come in handy when you don’t want to be disturbed. Are you in an important meeting? Turn on the Do Not Disturb feature and send calls straight to voicemail and avoid interruptions.

To set up your answering rules, log in to your RingCentral account. Click My Settings > Answering Rules > Add Rule and customize your rules.