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Customer Experience
Healthcare Communication Systems: 3 Common HIPAA Compliance Hiccups and How to Solve Them
When you think about HIPAA, your most pressing concern is most likely paper and digital healthcare records. You might not give much thought to the fact that your communication systems also need to be HIPAA-compliant. That’s especially true if you’re using a VoIP system. A well-designed HIPAA-compliant healthcare communication system is essential if your aim […]
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Business Best Practices
What HITRUST-Certified Communication Solutions Mean for Your Medical Practice
The number of healthcare data breaches has skyrocketed over the past several years. Although 2019 isn’t over yet, there have been at least 25 million breaches in this industry, ten million more than in 2018. These numbers are frightening; your patients’ data, or even your own, could be at risk. There is a solution to […]
Person seeking healthcare from a medical doctor.
Digital customer engagement
Improve Patient Engagement and Satisfaction with the Right Healthcare Communication Platform
Over the years, it’s become clear when the patient is put at the center of the healthcare system, everyone benefits. Patient-focused outcomes lead to better scheduling, enhanced coordination of care (with the aim of shorter hospital stays), and stronger patient engagement post-discharge. What’s enabled this transformation? Cloud communication solutions help providers and patients connect effectively. […]