Takeaway #1: Moving to a cloud-based contact center can lead to a multitude of benefits for businesses, improving everything from sales generated to agent morale. Takeaway #2: Luckily for today’s contact center leaders,  it’s an option to rely on the cloud to be everywhere you can’t be. Takeaway #3: It’s important to take stock of what matters most to your team when considering changes that have the potential to disrupt current processes.  -------------------- Looking out onto the wide expanse of the contact center industry, it’s clear to see: there is no one-size-fits-all call center solution. After

Grab a cup of coffee and catch up on the features and capabilities in our latest RingCentral Office release. Here’s what’s new: Desktop app: Call, message, and meet in a snap We’ve made it easier than ever to access key features in your RingCental desktop app. Easily send messages, start a call, or launch a video meeting with one click using the app’s improved navigation. Calendar integrations with Office 365 and Google further simplify these tasks—now you can view and join upcoming meetings or schedule new ones right from the RingCentral app. Finally, the new embedded meetings feature integrates the RingCentral Meetings experience directly

More and more companies are adding messaging to their customer service, with channels like Facebook Messenger and WhatsApp. In addition, in-app messaging can be effective to communicate as a mobile messaging channel. There are increasingly higher chances to engage with customers through this channel. Customers’ communications are becoming digital, whether it's with friends or family. Such is the case that companies who have already integrated in-app messaging to their products are already building for the innovate phase of their business. In this article, we will cover what in-app messaging does, the benefits, and more. What is In-App Messaging? In-app messaging is a simplified way

Global human resources teams manage a number of critical operations. Whether they’re leading training and development programs, managing safety and risk, or minimizing liability, these teams have to drive best practices on a number of personal and professional levels.  Some teams and leaders, however, see the bigger picture above and beyond the standard requirements and the four walls of the business. They see opportunities to improve the lives of their colleagues and the broader community.  Our RingCentral Xiamen office recently received two awards by the Xiamen Human Resource Administrator Association, a group of HR professionals and government officials.  Firstly, we were awarded the 2018 – 2019 Xiamen’s Most

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