Business leaders often think about employee and customer engagement as two distinctly separate strategies. In fact, each is often owned by different teams within a company. The siloes created by this approach are challenging to tear down and can have a negative impact on employee productivity and happiness, customer satisfaction, and ultimately business profitability. In this podcast, Aragon Research CEO and lead analyst Jim Lundy talks to RingCentral’s Neha Mirchandani about this key topic. They discuss market trends and insights, and the business value of a more connected employee and customer engagement strategy. Check out the podcast here.  

Last year, a YouTube video went viral. Two seventeen-year-olds participated in a challenge: take a rotary phone and figure out how to dial a phone number in four minutes or less. To most readers, that probably sounds ridiculous. Four whole minutes to dial 7-10 numbers? That’s a bit excessive. But the reality is that the basics of making a phone call - lifting the handset from the cradle, checking for a dial tone, and rotating the dial all the way to complete the phone number - are lost skills of the past. Younger generations are quickly entering the workplace, earning salaries, and becoming consumers. And

Ah, Las Vegas. The lights, the sounds, the energy… it is a hypnotic combination that everyone should see once or twice at most. But for the well-heeled road warrior, a trip to Las Vegas is at times a far too frequent occurrence. With visit frequency, this will be fun seems more closely linked to a quiet night of room service versus a night of table games at a never-ending stream of casinos. For those attending CCW, we have you covered. To help you make the most of your time, we have curated five unique and memorable experiences that will help you get off the beaten

The rules for customer engagement have changed. The probability that a customer will stick around through a bad experience is quickly diminishing. Customers are even dropping an average of 4+ brands per year over bad experiences. Meeting the needs of today’s customer is more critical than ever for companies. It’s not just about delivering exceptional experiences in order to establish a competitive advantage, it’s about providing exceptional experiences to the modern customer in order to meet evolving standards of service excellence. In this podcast, John Finch, AVP of Contact Center at RingCentral is joined by Brian Solis, Principal Analyst Altimeter Group to discuss the changing nature of

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