Here are a few sobering facts about the pressures facing sales teams today: More than 50% of sellers missed quota in 2018. Despite trainings, overall, 61% of salespeople say selling is harder or much harder today than it was 5 years ago. Phone outreach still holds plenty of weight in the sales world, and reps need to be at their best when speaking with leads over the phone. But at the same time, successful cold calling outreach takes up to an average of eight attempts (in comparison with 3.8 attempts in 2007). Reps need to find a way to simply and effectively improve their ability to get the job done. Technology

Scott McKain is an internationally known speaker who helps organizations create distinction in every phase of business and create more compelling connections between them and their customers. Throughout the interview, Scott discusses the ways in which you can think to differentiate from the competition, being of greater service to the customer, and operating with a degree of consistency across all the channels. Can you introduce yourself and tell us about your background? I am Scott McKain, author and professional speaker. I have written books such as “Create Distinction”, “ICONIC”, and have been fortunate enough to speak to organizations all over the World such as: Apple, Volkswagen, Cisco, Porsche, and

Takeaway #1: Moving to a cloud-based contact center can lead to a multitude of benefits for businesses, improving everything from sales generated to agent morale. Takeaway #2: Luckily for today’s contact center leaders,  it’s an option to rely on the cloud to be everywhere you can’t be. Takeaway #3: It’s important to take stock of what matters most to your team when considering changes that have the potential to disrupt current processes.  -------------------- Looking out onto the wide expanse of the contact center industry, it’s clear to see: there is no one-size-fits-all call center solution. After

Grab a cup of coffee and catch up on the features and capabilities in our latest RingCentral Office release. Here’s what’s new: Desktop app: Call, message, and meet in a snap We’ve made it easier than ever to access key features in your RingCental desktop app. Easily send messages, start a call, or launch a video meeting with one click using the app’s improved navigation. Calendar integrations with Office 365 and Google further simplify these tasks—now you can view and join upcoming meetings or schedule new ones right from the RingCentral app. Finally, the new embedded meetings feature integrates the RingCentral Meetings experience directly


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