How do you ensure compliance across communications channels?
This is a critical question for companies in highly regulated industries, such as financial services and insurance. But compliance isn’t easy to implement, particularly when you consider that the same retention and supervision requirements that apply to text-based communication, such as emails, apply to all forms of electronic communication, including audio and video.
The problem with ensuring compliance stems from the proliferation of digital channels coupled with the customer’s expectation of being able to use the one they want. Fortunately, there is a solution. By using artificial intelligence (AI) and machine learning to automate detection for compliance risks, the relevant data can be surfaced to compliance teams.
This was the topic of conversation for RingCentral’s latest podcast, which I recently hosted with our special guests, Anthony Cresci, VP of business development and operations at Theta Lake, and Sangeeta Walsh, director of platform product marketing at RingCentral. Theta Lake, which provides an AI-based communication compliance platform, recently partnered with RingCentral to help our regulated customers achieve cloud communications compliance.
Here are three takeaways from our conversation: “Using AI and Cloud Communications to Meet Regulations, at Scale.”
For more insights, check out the podcast — “Using AI and Cloud Communications to Meet Regulations, at Scale.”