davidl
David Lee
August 27, 2015

24HR Lockouts Leveraged RingCentral Platform to Enhance Customer Experience

lockout_wlogoI am happy to share a fascinating case study describing how 24HR Lockouts, a leading provider of emergency locksmith services, recently leveraged the RingCentral Developer Platform to tightly integrate their custom CRM and dispatch system with RingCentral.

24HR Lockouts’ custom integration leveraged RingCentral’s call management APIs to handle incoming calls, while our SMS APIs were used to send and receive critical service messages. This complete phone and SMS integration enabled 24HR Lockouts reps to engage in real-time, bi-directional communication with customers and locksmiths directly from their custom dispatch software. All data is then logged in 24HR Lockouts’ system for tracking and dispute resolution purposes.

Knowing how stressful it is to get locked out of a car, home or business, I’m glad the RingCentral Platform is able to help expedite the dispatch process and keep distressed customers informed in real-time while helps is on its way. I’m excited that our customers are able to build sophisticated and custom workflows such as this, and will share more such stories in the future.

Read the full case study here.