Technology has revolutionized the way we work. But in a time when the workforce is becoming increasingly mobile and flexible, it is vital for businesses to experience reliable and intuitive communication across devices. Today Plantronics announced a unique partnership with RingCentral, a leader in Gartner’s recent Unified Communications as a Service (UCaaS) Magic Quadrant for the second year in a row. We’ve partnered with them so we can offer the best business communications experience available by integrating Plantronics UC headsets with RingCentral software. Our partnership enhances the RingCentral softphone user experience and gives a simple UCaaS solution that can benefit all types of workers – those who are mostly in

Now that trucking company Midwest Freight Systems uses Glip for team chat and collaboration, they are a prime example of a RingCentral Office customer getting more out of the cloud communications platform. Director of Operations, Almir Latic said he initially looked at RingCentral Glip as a way of providing instant messaging for his employees. Beyond that, he found it to be a tool for organizing, coordinating, and tracking the work that gets done on any given day. Based in Warren, Michigan, with additional operations in Bosnia and the Philippines, the company has 250 trucks and 700 trailers, plus its own third-party logistics service and a truck repair

Following “Accelerating Disruption,” an eye-opening presentation by Doug Leone, Managing Partner of Sequoia Capital, a panel discussion entitled “No Cloud Application Is An Island” was moderated by RingCentral’s Vice President of Applications, Marco Casalaina. Participating in this conversation were five of RingCentral’s leading integration partners: Leyla Seka, SVP & GM Desk.com, Salesforce.com Bence Orlai, Product Manager, ProsperWorks Adam Massey, Director, Enterprise Strategic Technology Partnerships, Google Michael Shaffer, VP, Business Development, Dropbox Chuck Fontana, VP, Corporate and Business Development, Okta Leyla Seka got the conversation about the importance of integration among cloud applications going pretty quickly. “These days,” she began, “if you don’t understand the value

As cloud communications companies are maturing, many organizations are making the move to migrate their contact centers to the cloud. At the same time, we also see a departure from traditional contact center metrics like average handle time, and towards newer, customer-focused metrics like customer satisfaction, or CSAT. These combined movements are bringing about real change in the contact center. Want to chat about these changes? I’ll be at the CX Impact event in Chicago on September 27–30. Come and join me when I host a roundtable entitled, “Satisfying the new consumer with an engaged, omnipresent agent.” We can chat talk about some of the changes we’ve seen in


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