IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons. Copyright 2021 IDC. All rights reserved. IDC MarketScape: Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment, Denise Lund, IDC #US47452421, February 2021. IDC MarketScape: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment, Denise Lund, IDC #US47452521, February 2021.