The 2020 Customer Communications Review

Do customers want you to email them or text them to confirm an appointment? How long is “too long” to wait on hold?

Check out this survey of consumers’ preferences when it comes to communicating with businesses—and how you can reach out to your customers and prospects in a way that’s actually effective.

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Business phone number*

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Company name*

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Country

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Number of employees*

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Number of employees*

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