{"id":33900,"date":"2024-03-07T00:27:03","date_gmt":"2024-03-06T14:27:03","guid":{"rendered":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?p=33900"},"modified":"2024-03-07T00:45:45","modified_gmt":"2024-03-06T14:45:45","slug":"how-to-improve-collaboration-and-productivity-with-ucaas-and-ai","status":"publish","type":"post","link":"\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/","title":{"rendered":"Three minutes to understand: How to improve small business collaboration and productivity with UCaaS and AI"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In the ever-evolving landscape of workplace technology, and in particular with the development of hybrid work, unified communications as a service (UCaaS) and artificial intelligence (AI) are becoming pivotal in reshaping how teams collaborate and boost productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this video, Ian White, Mid Market Account Executive at RingCentral, sheds light on this, explaining how small businesses especially can improve efficiency through UCaaS and AI.\u00a0<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin\" title=\"How to improve small business team collaboration and productivity with unified communications and AI\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/VOB29K5YHbA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><b>UCaaS: the foundation of streamlined team collaboration<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/fbe.unimelb.edu.au\/newsroom\/latest-data-shows-employers-and-employees-still-disagree-on-wfh-hours#:~:text=Almost%20all%20workers%20(94%25),working%20from%20home%20than%20permitted.\">With recent research showing<\/a> that 94% of Australian workers would like to work at least part of their week at home, it\u2019s essential for small businesses to have the right tools in place to support collaboration for this way of working. That\u2019s where UCaaS comes in. UCaaS solutions have evolved to include new features that make it easier for employees to connect, whatever the channel they use to communicate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First of all, UCaaS brings together all the communication channels on a single platform. Thanks to this integration, employees no longer need to switch from one channel to another, which improves productivity. For instance, platforms like RingCentral facilitate seamless transitions from phone calls to video meetings with just a click, enabling efficient sharing of documents through quick screen-sharing options. By consolidating apps with RingCentral, we see an average <\/span><a href=\"https:\/\/netstorage.ringcentral.com\/uk\/brief\/csm-survey-findings-overall-2022.pdf\"><span style=\"font-weight: 400;\">60% increase in productivity<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The influence of UCaaS extends beyond mere communication. It provides analytical insights into call metrics and other Key Performance Indicators (KPIs), aiding in informed decision-making for resource optimisation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another significant advantage of UCaaS is its compatibility with other business apps, which aids in automating various tasks. For example, integrating a UCaaS with a customer relationship management (CRM) platform like Salesforce can automatically pull up customer details during calls, thereby saving valuable time. With a solution like RingCentral, which offers hundreds of native integrations, there are many opportunities to automate business processes and boost productivity.<\/span><\/p>\n<h2><b>AI boosts productivity and doesn\u2019t need to be costly<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">AI can also help small businesses improve efficiency. Especially AI-powered UCaaS tools, which go a long way in automating tasks and refining the user experience, enhancing both collaboration and productivity. Something small businesses tend to be concerned about with AI is the cost, but it\u2019s affordable for businesses of all sizes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A notable feature of AI in UCaaS is its ability to summarise video meetings and phone calls. This capability is particularly beneficial for individuals who miss meetings, as AI can provide concise summaries, ensuring they stay updated on critical project developments without needing to review entire recordings.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Platforms like RingCentral use AI to offer advanced features such as automated summarisation of phone conversations. This saves time spent on manual note-taking and also helps maintain focus on productivity and efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are many examples of productivity gains with AI and UCaaS solutions. Functionalities are constantly being enriched, with companies automatically benefiting from new releases. All that remains is for them to explore and apply these technological advances to bring their employees tools that save time and improve efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By streamlining communication, providing valuable insights, and automating routine tasks, UCaaS and AI are setting new benchmarks in organisational efficiency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don&#8217;t miss the next episode of this series to find out how to improve ROI and optimise your investment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Missed the previous episodes?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Episode #4: How to integrate your communications system to optimise your business workflows<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Episode #5: How to manage your communications platform more effectively with advanced analytics<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Find out more about the RingCentral MVP unified communications solution!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the ever-evolving landscape of workplace technology, and in particular with the development of hybrid work, unified communications as a service (UCaaS) and artificial intelligence (AI) are becoming pivotal in reshaping how teams collaborate and boost productivity. In this video, Ian White, Mid Market Account Executive at RingCentral, sheds light on this, explaining how small &#8230;<\/p>\n","protected":false},"author":21,"featured_media":33901,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[526],"tags":[409,546,508],"class_list":["post-33900","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviews","tag-ucaas","tag-ai","tag-smb"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to improve collaboration and productivity with UCaaS &amp; AI | RingCentral Australian Blog<\/title>\n<meta name=\"description\" content=\"Ian White, Mid Market Account Executive at RingCentral, explains how small businesses can improve efficiency through UCaaS and AI.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to improve collaboration and productivity with UCaaS &amp; AI | RingCentral Australian Blog\" \/>\n<meta property=\"og:description\" content=\"Ian White, Mid Market Account Executive at RingCentral, explains how small businesses can improve efficiency through UCaaS and AI.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Australian Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-06T14:27:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-06T14:45:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/wp-content\/uploads\/2024\/03\/AU-season-1-MVP-Ian.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"939\" \/>\n\t<meta property=\"og:image:height\" content=\"563\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to improve collaboration and productivity with UCaaS & AI | RingCentral Australian Blog","description":"Ian White, Mid Market Account Executive at RingCentral, explains how small businesses can improve efficiency through UCaaS and AI.\u00a0","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/","og_locale":"en_US","og_type":"article","og_title":"How to improve collaboration and productivity with UCaaS & AI | RingCentral Australian Blog","og_description":"Ian White, Mid Market Account Executive at RingCentral, explains how small businesses can improve efficiency through UCaaS and AI.\u00a0","og_url":"https:\/\/www.ringcentral.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/","og_site_name":"RingCentral Australian Blog","article_published_time":"2024-03-06T14:27:03+00:00","article_modified_time":"2024-03-06T14:45:45+00:00","og_image":[{"width":939,"height":563,"url":"https:\/\/www.ringcentral.com\/au\/en\/blog\/wp-content\/uploads\/2024\/03\/AU-season-1-MVP-Ian.gif","type":"image\/gif"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/#article","isPartOf":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#\/schema\/person\/eecf34bbf3d95321a36af1d3cca76cd8"},"headline":"Three minutes to understand: How to improve small business collaboration and productivity with UCaaS and AI","datePublished":"2024-03-06T14:27:03+00:00","dateModified":"2024-03-06T14:45:45+00:00","mainEntityOfPage":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/"},"wordCount":595,"image":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/#primaryimage"},"thumbnailUrl":"\/au\/en\/blog\/wp-content\/uploads\/2024\/03\/AU-season-1-MVP-Ian.gif","keywords":["(UCaaS)","AI","SMB"],"articleSection":["Interviews"],"inLanguage":"en-AU"},{"@type":"WebPage","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/","url":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/","name":"How to improve collaboration and productivity with UCaaS & AI | RingCentral Australian Blog","isPartOf":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/#primaryimage"},"image":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/#primaryimage"},"thumbnailUrl":"\/au\/en\/blog\/wp-content\/uploads\/2024\/03\/AU-season-1-MVP-Ian.gif","datePublished":"2024-03-06T14:27:03+00:00","dateModified":"2024-03-06T14:45:45+00:00","author":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#\/schema\/person\/eecf34bbf3d95321a36af1d3cca76cd8"},"description":"Ian White, Mid Market Account Executive at RingCentral, explains how small businesses can improve efficiency through UCaaS and AI.\u00a0","breadcrumb":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/#primaryimage","url":"\/au\/en\/blog\/wp-content\/uploads\/2024\/03\/AU-season-1-MVP-Ian.gif","contentUrl":"\/au\/en\/blog\/wp-content\/uploads\/2024\/03\/AU-season-1-MVP-Ian.gif","width":939,"height":563},{"@type":"BreadcrumbList","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Three minutes to understand: How to improve small business collaboration and productivity with UCaaS and AI"}]},{"@type":"WebSite","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#website","url":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/","name":"RingCentral Australian Blog","description":"RingCentral Australia News and Tips","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Person","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#\/schema\/person\/eecf34bbf3d95321a36af1d3cca76cd8","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/secure.gravatar.com\/avatar\/653ced44b45dcc318ea2c525fb1adfcbd3f949ac02b7029f4df68f6d79aab27f?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/653ced44b45dcc318ea2c525fb1adfcbd3f949ac02b7029f4df68f6d79aab27f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/653ced44b45dcc318ea2c525fb1adfcbd3f949ac02b7029f4df68f6d79aab27f?s=96&d=mm&r=g","caption":"RingCentral Team"},"url":"\/au\/en\/blog\/author\/rcteam\/"}]}},"rc_img_url":"\/au\/en\/blog\/wp-content\/uploads\/2024\/03\/AU-season-1-MVP-Ian.gif","rcblog_by_author":"<a href=\"\/au\/en\/blog\/author\/rcteam\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/653ced44b45dcc318ea2c525fb1adfcbd3f949ac02b7029f4df68f6d79aab27f?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/au\/en\/blog\/wp-content\/uploads\/2022\/01\/21.jpg","rc_author_link":"\/au\/en\/blog\/author\/rcteam\/amp","rc_post_categories":"<a href=\"\/au\/en\/blog\/category\/interviews\/amp\">Interviews<\/a>","amp_link":"\/au\/en\/blog\/how-to-improve-collaboration-and-productivity-with-ucaas-and-ai\/amp","excerpt_title":"Three minutes to understand: How to improve small busines...","_links":{"self":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/posts\/33900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/comments?post=33900"}],"version-history":[{"count":0,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/posts\/33900\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/media\/33901"}],"wp:attachment":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/media?parent=33900"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/categories?post=33900"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/tags?post=33900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}