{"id":33450,"date":"2023-04-05T10:00:06","date_gmt":"2023-04-05T00:00:06","guid":{"rendered":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?p=33450"},"modified":"2023-03-27T19:01:27","modified_gmt":"2023-03-27T09:01:27","slug":"workplace-communication","status":"publish","type":"post","link":"\/au\/en\/blog\/workplace-communication\/","title":{"rendered":"What are the benefits of workplace communication?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Effective communication is the key ingredient in any collaborative process. Interactions in the workplace are no different. Excellent business communication is an essential part of day-to-day efficiency. When everybody is clear about their own roles and responsibilities, workflows (as the name suggests) actually flow.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Likewise, when employees feel able to voice opinions, ideas, and\/or concerns, relationships improve, employee satisfaction skyrockets, and productivity follows suit. The workplace is a fundamentally interactive environment. And, as such, the workplace should be an ecosystem built on effective workplace communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So let\u2019s explore some of the many benefits brought about by top-tier workplace communication\u2014and how to achieve it once and for all.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ll cover:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#workplace-communication\">Workplace communication 101<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#workplace-communication-benefits\">Top 7 benefits of workplace communication<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#workplace-communication-tips\">Top tips to improve your workplace communication strategy<\/a><\/span><\/li>\n<\/ul>\n<h2 id=\"workplace-communication\"><span style=\"font-weight: 400;\">Workplace communication 101<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Let\u2019s go back to basics: what do we actually mean when we talk about workplace communication? It\u2019s a simple term, but as soon as you start peeling back the layers, there\u2019s a lot more to it. Workplace communication defines the exchange of information between team members or departments in a particular organisation. It can take many different forms.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are three main types of communication:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Written communication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verbal communication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Non-verbal communication (aka nodding, gesturing, showing empathy, or understanding)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Some common ways of communicating in the workplace include:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">In-person meetings\u00a0<\/span><\/li>\n<li><a href=\"https:\/\/www.ringcentral.com\/au\/en\/video.html\"><span style=\"font-weight: 400;\">Video conferencing<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Voicemails\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Emails<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Social media posts<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Online messaging<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Fax\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">All types of communication have their purpose, and all types of communication are important. Verbal and written communication transmit knowledge, initiate requests, and get things done. Non-verbal communication, however, is equally important.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Non-verbal communication and active listening support workplace culture, enhance relationships and boost the effectiveness of employees and their entire teams. We\u2019ve all had those conversations where the other person isn\u2019t looking at you and doesn\u2019t seem to be listening. Non-verbal communication is vital for ensuring people feel heard.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But, still, so many businesses and organisations are failing to hit the communication sweet spot. Employees spend up to <\/span><a href=\"https:\/\/www.peepshr.co.uk\/resource-centre\/the-impact-of-poor-communication-in-the-workplace\/\"><span style=\"font-weight: 400;\">20% <\/span><\/a><span style=\"font-weight: 400;\">of their time looking for information or searching for someone who can help. That\u2019s time lost that could be better spent more productively.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, according to the <\/span><a href=\"https:\/\/interactstudio.com\/wp-content\/uploads\/2020\/05\/Managers-are-Uncomfortable-by-Lou-Solomon.pdf\"><span style=\"font-weight: 400;\">Harvard Business Review<\/span><\/a><span style=\"font-weight: 400;\">, two-thirds of managers are uncomfortable giving feedback to their employees, which can have disastrous effects on employee morale.<\/span><\/p>\n<p><a href=\"https:\/\/hbr.org\/2016\/03\/two-thirds-of-managers-are-uncomfortable-communicating-with-employees\"><img decoding=\"async\" class=\"aligncenter wp-image-33462 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2023\/03\/managers-uncomfortable-when-giving-feedback-stats-1024x628.png\" alt=\"Stats for When Managers Are Uncomfortable\" width=\"1024\" height=\"628\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">But this need not be the case. Even in today\u2019s work-from-anywhere culture, there\u2019s no excuse for sacrificing communication. There are so many amazing team <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/solutions\/enterprise-business.html\"><span style=\"font-weight: 400;\">communication tools<\/span><\/a><span style=\"font-weight: 400;\"> that make remote working as good as (if not better than) traditional office setups.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think tools like RingCentral, which empower teams to meet, message, and video conference, allowing better communication from any location:<\/span><\/p>\n<p><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/9xaL89hYeFs\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p><span style=\"font-weight: 400;\">With RingCentral, you don\u2019t even need to find someone for a quick chat because you can just send over a quick message or schedule a one-to-one video meeting instead. Communication doesn\u2019t have to be difficult or time-consuming.<\/span><\/p>\n<h2 id=\"workplace-communication-benefits\"><span style=\"font-weight: 400;\">Top 7 benefits of workplace communication<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When workplace communications run like clockwork, so does everything else. It\u2019s not just about getting on with your colleagues (although that\u2019s a hugely important part of it). Effective communication is the source of a ripple effect that enhances business processes, turnover rates, and your bottom line.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s uncover some of the benefits of effective communication.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Communication mitigates conflict\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Good communication can resolve\u2014and even avoid\u2014conflict. After all, who actually likes tension at work? Effective communication based on active listening has the power to prevent miscommunications and handle differences of opinion with civility and respect. Learning how to communicate with people in a way that they understand and connect with is a superpower like no other.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. It improves public relations<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Effective communication isn\u2019t just for your team. Internal communications are essential, but businesses must also interact with external agents (whether that\u2019s a formal sponsorship agreement, reaching out to the public on social media, or answering incoming calls). Effective communication helps organisations connect with their clients, sponsors, and any other external bodies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers who feel listened to and valued by an organisation are more likely to stick around. Likewise, businesses with loyal customers gain a reputation for credibility and <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/6-ways-to-deliver-excellent-customer-service\/\"><span style=\"font-weight: 400;\">superior customer service<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.gartner.com\/en\/corporate-communications\/role\/communications-leaders\"><img decoding=\"async\" class=\"aligncenter wp-image-33464 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2023\/03\/communications-leaders-stats-1.jpg\" alt=\"Image of Stats for Communications Leaders\" width=\"510\" height=\"415\" \/><\/a><\/p>\n<h3><span style=\"font-weight: 400;\">3. Communication fuels innovation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Communication goes hand in hand with growth and innovation. Why? Because great communication reduces the amount of time wasted. Employees don\u2019t have uncertainties over what they need to do, when, or how they need to do it, meaning projects run smoothly. Plus, when employees have the confidence to communicate ideas freely, both amongst each other and with senior management, creativity thrives and innovation is born. Not only is that great for the company, but it contributes to employee morale and retention as a result.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Communication builds existing skills<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Without an open line of communication, even the best talent can become lethargic, unmotivated, and disengaged. When managers and senior staff are good communicators themselves, they can expect to bring out each individual\u2019s best skills. Don\u2019t lose your best minds over <\/span><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/survey-shows-disjointed-communications-technologies-fail-customers.html\"><span style=\"font-weight: 400;\">poor communication<\/span><\/a><span style=\"font-weight: 400;\">. By employing active listening with your employees, you\u2019ll get to know their unique talents and give them opportunities that will help them thrive.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. It increases job satisfaction and loyalty<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When employees, managers, and senior leadership are engaged rather than estranged, something magical happens. Suddenly businesses experience a surge in employee engagement. Strong communication leads to heightened satisfaction and loyalty as a result. Instead of browsing for their next job on LinkedIn, your employees will be singing your praises.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Communication powers productivity<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Clear communication ensures understanding. In other words, in organisations where effective communication is lacking, you\u2019ll often find that employees don\u2019t know what they\u2019re doing. They might not fully understand their role or the company\u2019s expectations. When essential information is clearly communicated, employees can work at their best.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Luckily technology is fueling employee productivity like never before. There are now so many fantastic ways to communicate with remote teams and streamline workflows online. RingCentral\u2019s app allows teams to meet in HD, share screens, and chat:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33439 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2023\/03\/the-ringcentral-video-1024x656.jpg\" alt=\"RingCentral Video\" width=\"1024\" height=\"656\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You might say that workplace communication has never been easier. By unifying internal communications on one user-friendly portal, RingCentral aids employee efficiency, streamlines those workflows, and keeps productivity levels high.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. It builds a culture of teamwork and trust<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Finally, when managers practise excellent communication across the board, they lead by example. This creates a workplace culture of teamwork, team building, and trust wherever they go. Open communication is the lifeblood of a healthy, trusting work environment. Clear expectations and guidelines, with a healthy dose of understanding, go a long way.<\/span><\/p>\n<p><a href=\"https:\/\/economistmk.blogspot.com\/2018\/07\/the-impact-and-causes-of-poor-communication.html\"><img decoding=\"async\" class=\"aligncenter wp-image-33465 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2023\/03\/impact-of-poor-communications-1024x995.jpg\" alt=\"Statistics of the Impact of Poor Communications\" width=\"1024\" height=\"995\" \/><\/a><\/p>\n<h2 id=\"workplace-communication-tips\"><span style=\"font-weight: 400;\">Top tips for improving your workplace communication strategy<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019ve spoken about why workplace communication is so great, so it\u2019s about time we talked about how to achieve it. Creating a cohesive workplace culture based on good communication skills isn\u2019t always easy\u2014especially in large offices or dispersed teams. But these tips will help you on your way to becoming a communication-first workplace in no time.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Regular face-to-face meetings<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Communication needs to start from the top. That means managers need to work on their communication skills in order to show their teams how it\u2019s done. If a manager doesn\u2019t engage with their employees regularly, what hope is there for everyone else? Instead of sending an overwhelming email, why not have a quick face-to-face meeting? Ensure that both parties reach a level of full understanding and encourage questions, ideas, and feedback wherever possible.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That face-to-face meeting doesn\u2019t even have to be in the office. Why not schedule an online catch-up instead using RingCentral\u2019s <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/features\/video-conference\/overview.html\"><span style=\"font-weight: 400;\">video call<\/span><\/a><span style=\"font-weight: 400;\"> feature? You\u2019ll be able to connect and meet anytime, anywhere, with HD calls, one-click scheduling, and more.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Focus on feedback\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Constructive criticism has its place, but don\u2019t forget to provide positive feedback from time to time as well. This is more important than you might think. Positive communication helps employees feel appreciated and lets them know that they\u2019re on the right track. Plus, when positive feedback is vocalised in a more public setting, it helps set a precedent and example for all employees in the company. When feedback (both good and bad) is approached with openness and respect, you can expect to build a company culture that functions without any toxic relationships.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33466 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2023\/03\/focus-on-feedback.jpg\" alt=\"Continuous Feedback - Stats by QuestionPro\" width=\"992\" height=\"594\" \/><\/p>\n<h3><span style=\"font-weight: 400;\">Don\u2019t forget to listen<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Finally, don\u2019t forget to listen. Communication isn\u2019t just about talking. Half of the communication process is listening. Active listening is what you should be aiming for. Hear, understand, and act on what your employee, colleague, or boss is saying. Active listening is the foundation of effective information sharing and the key to getting things done.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Workplace communication: The best place to start<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Workplace communication is the best place to start if you want to improve workflows, relationships, outputs, and reputation. Communication is the founding principle of any healthy relationship, whether it be personal or professional.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The importance of good communication isn\u2019t just about making friends at work. Failing to prioritise workplace communication could be costing you your reputation, diminishing your outputs, and haemorrhaging your top talent. By nurturing communication in the workplace, you can expect to feel its positive ripple effect in every facet of your business. Click here to find out how <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/product-overview.html\"><span style=\"font-weight: 400;\">RingCentral<\/span><\/a><span style=\"font-weight: 400;\"> can help you set that ripple in motion.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective communication is the key ingredient in any collaborative process. Interactions in the workplace are no different. Excellent business communication is an essential part of day-to-day efficiency. When everybody is clear about their own roles and responsibilities, workflows (as the name suggests) actually flow.\u00a0 Likewise, when employees feel able to voice opinions, ideas, and\/or concerns, &#8230;<\/p>\n","protected":false},"author":21,"featured_media":33461,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-33450","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-best-practices"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Communication in the workplace - what is it and what are its benefits? | RingCentral AU Blog<\/title>\n<meta name=\"description\" content=\"Take advantage of workplace communication benefits and learn how to communicate more effectively with colleagues.\" \/>\n<meta name=\"robots\" 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class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/au\/en\/blog\/wp-content\/uploads\/2022\/01\/21.jpg","rc_author_link":"\/au\/en\/blog\/author\/rcteam\/amp","rc_post_categories":"<a href=\"\/au\/en\/blog\/category\/business-best-practices\/amp\">Business Best Practices<\/a>","amp_link":"\/au\/en\/blog\/workplace-communication\/amp","excerpt_title":"What are the benefits of workplace 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