{"id":33061,"date":"2022-09-22T18:21:38","date_gmt":"2022-09-22T08:21:38","guid":{"rendered":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?p=33061"},"modified":"2022-09-22T18:21:38","modified_gmt":"2022-09-22T08:21:38","slug":"top-mvp-features-q3-2022","status":"publish","type":"post","link":"\/au\/en\/blog\/top-mvp-features-q3-2022\/","title":{"rendered":"More Capabilities That Reduce Employee Burdens and Delight Customers"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it\u2019s important to ensure that their business communications are top-notch and continue to provide <\/span><b>a seamless and equitable experience<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And when budgets tighten and leaders are under more pressure to extract efficiency from their talent and grow the bottom line, RingCentral delivers a platform of connected experiences that helps you <\/span><b>reduce your employee burden<\/b><span style=\"font-weight: 400;\">, <\/span><b>reach customers more effectively<\/b> <b>and so much more<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, our goal is to make sure that no matter how you choose to communicate, the options provided are easy to use and manage. From AI-powered noise reduction to enable clear audio from all ends, to analytics and dashboards to properly troubleshoot and make the right decisions, to browser and hardware support to further enable hybrid collaboration.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some new feature highlights from Q3 2022:<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin\" title=\"RingCentral Top Ten Feature Updates | Q3 2022 | UK\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/TMzgDDgnMeI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h1><span style=\"font-weight: 400;\">Call pre-programmed numbers for next-level customer experiences<\/span><\/h1>\n<div id=\"attachment_33069\" style=\"width: 2009px\" class=\"wp-caption alignnone\"><img decoding=\"async\" aria-describedby=\"caption-attachment-33069\" class=\"wp-image-33069 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/pre-programmed.jpg\" alt=\"\" width=\"1999\" height=\"1499\" \/><\/p>\n<p id=\"caption-attachment-33069\" class=\"wp-caption-text\">Young woman answering a call in an ambulance. She&#8217;s with her colleague. They are wearing protective face masks.<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">Set up phones to <\/span><b>automatically dial numbers<\/b><span style=\"font-weight: 400;\"> as soon as they\u2019re taken off the hook. This is great for frontline workers who need to automatically dial security personnel or an emergency response team on the job.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Within other service-oriented contexts, it could be used to automatically dial a concierge desk, taxi cab and more. Use this feature to empower frontline workflows and speed up services by pre-programming numbers for phones to automatically make calls instantly, without having to memorise or manually dial phone numbers.\u00a0<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Make better decisions with richer call and video analytics<\/span><\/h1>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33065 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/Business-analytics-line-of-business.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve added more powerful capabilities to our <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/analytics\"><span style=\"font-weight: 400;\">world-class business analytics<\/span><\/a><span style=\"font-weight: 400;\"> to help you make more confident business decisions. Business analytics now include video meeting data so you can see phone and video metrics all in one place.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, easily identify which customer service agents are switching to video meetings and using screen sharing to close tickets faster. Identify what\u2019s working for your teams to provide pathways to make everyone a top performer.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Anticipate opportunities with enhanced dashboard subscriptions<\/span><\/h1>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-33064\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/business-analytics-dashboard-subscription.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Our enhanced dashboard subscription services now keep everyone \u2014 even non-analytics users \u2014 informed with integrated call and meeting insights.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can easily set up your favourite dashboards to be delivered right to your inbox so you never miss an update. Stay on top of what\u2019s happening with report subscriptions so you can make the right decisions at the right time<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Say goodbye to interruptions with AI-powered background noise reduction for phone calls and video meetings<\/span><\/h1>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33062 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/AI-noise-reduction.gif\" alt=\"\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We get it, background noise is annoying. Cut out keyboard typing, dogs barking, lawnmowers or anything distracting to your callers and meeting participants out of your conversations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our new AI-powered background noise reduction <\/span><b>removes all unwanted background noise<\/b><span style=\"font-weight: 400;\"> automatically from your business calls\/meetings so you can keep your audience\u2019s attention on what matters most.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">New browser support:\u00a0 No downloads required to join video meetings<\/span><\/h1>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33073 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/Tip_phone_browser_join_.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">To enhance the user experience of RingCentral Video, we now support <\/span><b>Firefox on desktop<\/b><span style=\"font-weight: 400;\"> and <\/span><b>Chrome for Android devices<\/b><span style=\"font-weight: 400;\"> (our first supported mobile browser) is also now available. This additional browser support extends the browser support already available in Chrome and Edge on desktop and allows you to enjoy RingCentral Video meetings from your favourite browser.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What this means is that anyone \u2014 guests, partners, prospects, customers \u2014 can enjoy a nearly full-featured RingCentral Video experience through the browser, all without having to download an app to join video meetings.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Enable immersive meeting room experiences with new RingCentral Rooms certified hardware<\/span><\/h1>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33072 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/Rooms.jpg\" alt=\"\" width=\"1920\" height=\"1280\" \/><\/p>\n<p><span style=\"font-weight: 400;\">As we continue to expand our <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/rooms\/appliance.html\"><span style=\"font-weight: 400;\">RingCentral Rooms hardware appliance offerings<\/span><\/a><span style=\"font-weight: 400;\">, RingCentral has two new hardware partners: Jabra and EPOS. These partnerships give customers more choices for their meeting rooms.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Innovations like enhanced audio and video features power immersive room experiences and provide turnkey hardware solutions to instantly enable rooms for virtual collaboration.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Run effective debrief sessions after your webinars<\/span><\/h1>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33067 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/Debrief-Session-2.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Debrief Session allows webinar hosts and co-hosts to end a webinar for attendees but keep panellists in the session to debrief in private about the webinar.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This enables hosts, co-hosts, and panellists to discuss next steps from the webinar securely and privately without worrying if attendees can hear them. No need to start a separate meeting to reassemble the group.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Maximise your PBX investments with RingCentral Cloud Connector<\/span><\/h1>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33066 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/cloud-connector.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Enterprises have asked for a migration strategy that allows only a small group of users or branches to transition to the cloud. This would allow them to track, manage and mitigate risks before committing to their entire organisation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why we\u2019re excited to announce RingCentral Cloud Connector, a hybrid PBX solution that allows you to <\/span><b>continue taking full advantage of your existing on-premises PBX while partially moving to the cloud<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn more about RingCentral Cloud Connector here:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/ringcentral-cloud-connector\/\"><span style=\"font-weight: 400;\">Maximise your PBX investments with RingCentral Cloud Connector<\/span><\/a><\/li>\n<\/ul>\n<h1><span style=\"font-weight: 400;\">Enhanced Resource Centre to elevate self-service and onboarding<\/span><\/h1>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33070 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/Resource-centre-desktop.jpg\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/support.ringcentral.com\/app\/overview\/desktop-web\/using-resource-center-ringcentral-desktop-app.html\"><span style=\"font-weight: 400;\">Resource Centre<\/span><\/a><span style=\"font-weight: 400;\"> \u2014 built right into the RingCentral app for both desktop and mobile \u2014 is designed to make self-service to resources available at your fingertips.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Users can easily and impactfully discover features in the RingCentral app to help them get started, enhance their experience with suggested and new features, get support and submit feedback.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">Protect company data with customised fax controls for IT admins<\/span><\/h1>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33063 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/blog-image-fax-controls.png\" alt=\"\" width=\"1134\" height=\"1128\" \/><\/p>\n<p><span style=\"font-weight: 400;\">IT Admins can now enable or disable fax at the user level. This is great for highly-regulated businesses such as financial organisations with strict policies regarding data loss prevention to limit the number of users who can send\/receive fax.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These security controls also extend to which devices users can send from, giving you role and endpoint-based access controls over your communications.\u00a0<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">And those are just the RingCentral MVP highlights in Q3<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">At RingCentral, we are constantly innovating to deliver Simpler Communications that are easy to set up, use and manage. Now that you have read the overview, it\u2019s time to get hands-on.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not a user yet? <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/download\"><span style=\"font-weight: 400;\">Get the RingCentral app on mobile or desktop<\/span><\/a><span style=\"font-weight: 400;\"> for free and <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/plansandpricing.html\"><span style=\"font-weight: 400;\">compare the different plans here<\/span><\/a><span style=\"font-weight: 400;\"> to find the one that is right for your business. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it\u2019s important to ensure that their business communications are top-notch and continue to provide a seamless and equitable experience.\u00a0 And when budgets tighten and leaders are under more pressure to extract efficiency from their talent and grow the &#8230;<\/p>\n","protected":false},"author":21,"featured_media":33062,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[34,516,309],"class_list":["post-33061","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-news","tag-business-productivity","tag-cloud-pbx","tag-customer-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>More Capabilities That Reduce Employee Burdens and Delight Customers | RingCentral Australian Blog<\/title>\n<meta name=\"description\" content=\"s businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it\u2019s important to ensure that their busines\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta 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