{"id":33048,"date":"2022-09-21T09:30:35","date_gmt":"2022-09-20T23:30:35","guid":{"rendered":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?p=33048"},"modified":"2022-09-21T02:49:02","modified_gmt":"2022-09-20T16:49:02","slug":"top-voice-features","status":"publish","type":"post","link":"\/au\/en\/blog\/top-voice-features\/","title":{"rendered":"Top 10 Voice features in RingCentral MVP [Enterprise Edition]"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Every day, thousands of enterprise-level organisations rely on RingCentral for their phone and voice communications, with business needs varying from team to team. At the same time, we\u2019re constantly innovating to bring you the latest in enterprise-grade voice features in the world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Guided by recent polls of our customers, we wanted to share the top 10 voice features that enterprise organisations love in our flagship product: <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/how-it-works.html\"><b>RingCentral MVP<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>1. Multi-site admin:\u00a0 Unify and scale communications across locations and departments<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33049 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/1multi-site-admin.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Large enterprises with multiple offices often have different technologies at each location. This means a complex backend system of twists and turns that IT teams have to navigate and manage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The RingCentral Multi-site Support feature allows you to unify your communications infrastructure and manage them all under one single portal. Here are a few ways to use this feature:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set individualised <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/caller-id-control\/overview.html\"><span style=\"font-weight: 400;\">outbound caller ID numbers<\/span><\/a><span style=\"font-weight: 400;\"> to distinguish their operations within the company.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customise <\/span><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/article\/Call-Handling-Forwarding-Overview.html\"><span style=\"font-weight: 400;\">call handling rules<\/span><\/a><span style=\"font-weight: 400;\"> based on languages, time zones, operating hours, and more.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delegate administrative capabilities at the site level for a more efficient management.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Track individual site performance within a larger company view.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/netstorage.ringcentral.com\/datasheets\/multi_site_support.pdf\"><i><span style=\"font-weight: 400;\">Learn more about Multi-site Support here.<\/span><\/i><\/a><\/p>\n<p><i><span style=\"font-weight: 400;\">Pro-tip:\u00a0 If you have a multi-site deployment, use <\/span><\/i><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/article\/Zero-Touch-Provisioning-Feature.html\"><i><span style=\"font-weight: 400;\">Zero Touch Provisioning<\/span><\/i><\/a><i><span style=\"font-weight: 400;\"> to enjoy faster deployments of hardware with fewer mistakes.\u00a0 Automate the setup of your phone devices to save money, time and resources.<\/span><\/i><\/p>\n<h2><b>2. Role-based access control:\u00a0 Take control over who can access what<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33050 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/2Role-based-access-control.png\" alt=\"\" width=\"1920\" height=\"1920\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/roles-and-permissions\/overview.html\"><b>Roles and Permissions<\/b><\/a><span style=\"font-weight: 400;\"> allows you to easily manage access and permissions of users in RingCentral. Choose from prebuilt role templates to quickly grant access to users or <\/span><b>create custom roles <\/b><span style=\"font-weight: 400;\">based on your business requirements.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Roles and Permissions gives IT more visibility into the business while ensuring authorised users and guests are only given the access they need. IT teams also have an extra layer of security to protect company data.<\/span><\/p>\n<h2><b>3. Cost-centre management: Track and charge licence expenses on a department level<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33051 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/3cost-center-management.png\" alt=\"\" width=\"1386\" height=\"1015\" \/><\/p>\n<p><span style=\"font-weight: 400;\">For companies with global offices or multiple locations, tracking expenses and budget planning can be extremely complex without a Cost Centre hierarchy built into your apps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/article\/8211.html\"><b>Cost Centre Management<\/b><\/a><span style=\"font-weight: 400;\">, IT admins can easily assign purchases of RingCentral licences to a department\/location or an individual based on Cost Centre Codes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s say you have hundreds of departments each with its own budget to keep track of. <\/span><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/article\/8211.html\"><b>Cost Center Management<\/b><\/a><span style=\"font-weight: 400;\"> helps track and manage RingCentral service costs against your departmental budgets in <\/span><b>a single, unified view<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Pro-tip:\u00a0 Bulk upload Cost Centre Codes for each location to save time and boost work efficiency.<\/span><\/i><\/p>\n<h2><b>4. Single Sign On (SSO):\u00a0 Use your apps with less effort and more security<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33052 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/4single-sign-on.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/single-sign-on\/overview.html\"><b>Single Sign-On (SSO)<\/b><\/a><span style=\"font-weight: 400;\"> allows your employees to logon with a single password to get access to a wide range of applications your business is using, including RingCentral.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Single Sign-On reduces cyber attacks and reduces \u201cpassword fatigue\u201d by encouraging stronger passwords among your users without having to save a list of passwords. In fact up to <\/span><a href=\"https:\/\/www.helpnetsecurity.com\/2019\/04\/12\/password-less-security-benefits-helpdesks\/\"><b>50% of help desk requests<\/b><\/a><span style=\"font-weight: 400;\"> can be password-related\u2014with password resets costing organisations approximately \u00a360\/$70.<\/span><\/p>\n<h2><b>5. Call queues:\u00a0 Improve first call resolution and increase business efficiency<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33053 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/5call-queues.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Call queues<\/span><span style=\"font-weight: 400;\"> automatically answer incoming calls and distribute them to identified employees in your organisation who can help resolve an issue or answer a question.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Maximise employee availability through call queues, which offer <\/span><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/mvp\/phone\/call-handling-forwarding.html\"><b>call handling<\/b><\/a><span style=\"font-weight: 400;\">, flexible call flows, <\/span><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/article\/Call-Queue-Overview.html\"><b>customising business hours<\/b><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/analytics\"><b>real-time and historical call analytics<\/b><\/a><span style=\"font-weight: 400;\">. Spend less time redirecting the call to the correct employee and lower your cost per call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With call queues, the entire resolution cycle is streamlined, allowing your employees to make the most of every call and provide the best service possible.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Pro-tip:\u00a0 Resolve customer issues faster and elevate customer experience with <\/span><\/i><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/effortless-customer-engagement.html\"><i><span style=\"font-weight: 400;\">RingCentral Contact Centre<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<h2><b>6. CRM Integrations: Embed your phone where sales teams do their work<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33054 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/6app-integrations.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Want to get valuable data from your sales call logs and improve close rates? Integrate RingCentral MVP with popular <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/crm\"><b>CRM apps<\/b><\/a><span style=\"font-weight: 400;\"> such as <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/hubspot-integration\"><b>HubSpot<\/b> <\/a><span style=\"font-weight: 400;\">and <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/salesforce\"><b>Salesforce<\/b><\/a><span style=\"font-weight: 400;\">\u2014or <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/zoho-crm\"><b>Zoho<\/b><\/a><span style=\"font-weight: 400;\"> to automate call logging and call transcriptions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Gain insights on every call and leverage RingCentral\u2019s advanced phone system capabilities like <\/span><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/article\/6593.html\"><b>Multi-level IVR<\/b><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/mvp\/phone\/call-handling-forwarding.html\"><b>call handling<\/b><\/a><span style=\"font-weight: 400;\">, in tandem with your CRM tools and revenue intelligence AI tools like <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/gong\"><b>Gong<\/b><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<h2><b>7. Company directory:\u00a0 Full control of your internal employee directory\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33055 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/7Company-directory-1.png\" alt=\"\" width=\"1056\" height=\"751\" \/><\/p>\n<p><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/app\/admin\/desktop-web\/managing-company-directory-ringcentral-online-account.html\"><b>Company Directory Control<\/b><\/a><span style=\"font-weight: 400;\"> enables IT admins to take control of the company contacts shown on employees\u2019 instances of the RingCentral app. IT admins can easily hide specific contacts in the company directory from being seen in the app and vice versa.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This helps keep your company contacts clean by taking group extensions off directory lists or keep specific extensions (for example, the CEO) unsearchable.<\/span><\/p>\n<h2><b>8. Automatic call recording: Stay compliant and keep improving\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-33056\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/8MVP-On-demand-Call-Recording-1920x1080-1.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Automatically record all inbound or outbound phone calls with <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/call-recording.html\"><b>Automatic Call Recording<\/b><\/a><span style=\"font-weight: 400;\">. Businesses in highly-regulated industries such as financial services and healthcare can stay compliant while also monitoring calls and interactions with clients.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Recordings can also be used for customer insights, training or to simply keep records. These help identify winning customer strategies and shortcomings. Just remember to always inform recipients that calls will be recorded before the conversation begins.<\/span><\/p>\n<h2><b>9. Call monitoring: Better support your agents\u00a0<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone wp-image-33057 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/9call-monitoring.png\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Your agents won\u2019t have the ability to resolve customer issues every single time. That\u2019s where <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/call-monitoring\/overview.html\"><span style=\"font-weight: 400;\">call monitoring<\/span><\/a><span style=\"font-weight: 400;\"> comes in.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Call monitoring allows you to listen in on calls, whisper to your employees, enter conversations and even take over calls to improve agent performance. This provides opportunities for course correction, especially for new agents with important leads or if leadership is needed to manage either the next phase of a sales deal or a multifaceted support ticket.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Real-time call monitoring also gives you a top-down view of everything happening in customer calls. Use together with <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/analytics#slide-accordeon-1\"><span style=\"font-weight: 400;\">RingCentral Analytics<\/span><\/a><span style=\"font-weight: 400;\"> to access real-time data such as who\u2019s the most active agent, who spends the most time on calls, and how much time customers are waiting in the queue to anticipate next-minute changes.\u00a0<\/span><\/p>\n<h2><b>10. Caller ID Name (CNAM):\u00a0 Improve call pick up rates<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone wp-image-33058 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/10CNAM.gif\" alt=\"\" width=\"800\" height=\"450\" \/><\/span><\/p>\n<p><a href=\"https:\/\/support.ringcentral.com\/gb\/en\/article\/Editing-Company-Caller-ID-CNAM.html\"><b>RingCentral Caller Name (CNAM)<\/b><\/a><span style=\"font-weight: 400;\"> is a component of our Caller ID services. It refers to the caller ID name that\u2019s displayed on an incoming phone call. When RingCentral users deliver an outbound phone call, our customers can use an API function called \u2018CNAM Lookup\u2019 to input the phone number and query the caller ID. Think of it as \u2018do it yourself\u2019 caller ID.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can update your outbound caller ID name through the Admin Portal. And with <\/span><a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/local-numbers\/overview.html\"><b>local presence dialling<\/b><\/a><span style=\"font-weight: 400;\">, you can connect using over 100+ different local numbers on every call. After all, <\/span><a href=\"https:\/\/www.softwareadvice.com\/resources\/local-presence-dialing-survey\/\"><b>people are four times more likely to answer local phone numbers<\/b><span style=\"font-weight: 400;\">.<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every day, thousands of enterprise-level organisations rely on RingCentral for their phone and voice communications, with business needs varying from team to team. At the same time, we\u2019re constantly innovating to bring you the latest in enterprise-grade voice features in the world. Guided by recent polls of our customers, we wanted to share the top &#8230;<\/p>\n","protected":false},"author":21,"featured_media":33059,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[520,521],"class_list":["post-33048","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-news","tag-customer-insight","tag-top-features"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 10 Voice features in RingCentral MVP | RingCentral Australian Blog<\/title>\n<meta name=\"description\" content=\"Guided by recent polls of our customers, we wanted to share the top 10 voice features that enterprise organisations love in RingCentral MVP.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/au\/en\/blog\/wp-content\/uploads\/2022\/01\/21.jpg","rc_author_link":"\/au\/en\/blog\/author\/rcteam\/amp","rc_post_categories":"<a href=\"\/au\/en\/blog\/category\/ringcentral-news\/amp\">RingCentral News<\/a>","amp_link":"\/au\/en\/blog\/top-voice-features\/amp","excerpt_title":"Top 10 Voice features in RingCentral MVP [Enterprise 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