{"id":33036,"date":"2022-10-22T20:08:46","date_gmt":"2022-10-22T10:08:46","guid":{"rendered":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?p=33036"},"modified":"2025-08-01T05:54:05","modified_gmt":"2025-07-31T19:54:05","slug":"how-to-get-ucaas-security-right","status":"publish","type":"post","link":"\/au\/en\/blog\/how-to-get-ucaas-security-right\/","title":{"rendered":"How To Get UCaaS Security Right"},"content":{"rendered":"

The cost of a single data breach has significantly increased in recent years. In 2021, that cost reached an average total of $5.91M. Likewise, according to the IBM Cost of Data Breach report 2021, successful vishing or smishing attacks cost victims $317B that year.<\/p>\n

This growing risk, plus the General Data Protection Regulation (GDPR) and its increasing fines, shows why it\u2019s essential to scrutinise your vendor\u2019s data privacy processes. In Q3 of 2021 alone, business fines totalled more than $1.6B. You could be at risk if you\u2019re unfortunate enough to choose a UCaaS partner with a lax approach to security.<\/p>\n

But finding a UCaaS provider with a bulletproof approach isn\u2019t straightforward. It means knowing exactly what to look out for.<\/p>\n

Let\u2019s take a look at some tips you can follow when you\u2019re considering what provider to go for.<\/p>\n

Three things for your UCaaS security checklist<\/h2>\n

Transparency is key when it comes to finding a vendor with a responsible approach to their security practices. Your chosen vendor should be upfront about the investments and commitments they\u2019ve made to safeguard your users and data.\u00a0But it\u2019s super important to know what you\u2019re looking for when it comes to your vendor\u2019s security pledge. We\u2019ve outlined three non-negotiables to help you protect your brand and bottom line (more of these tips in the full guide<\/a>).<\/p>\n

1. Information security infrastructure<\/b><\/h3>\n

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As the potential attack surface for cybercrime continues to expand, UCaaS vendors must apply\u00a0airtight practices and features<\/a>\u00a0that provide real peace of mind for their customers. From a strong commitment to data security to rigorous processes that ensure stringent protection, you\u2019ll need to partner with a vendor whose infrastructure is sound.<\/p>\n

Ask for details on the security practices of their platform\u2019s cloud infrastructure, this will let you know whether security is truly in their DNA.<\/p>\n

You\u2019ll also want demonstrable details on their data security pledge, the physical security of their environment, data handling and regular security assessments.<\/p>\n

Likewise, industry compliance attestations and security certifications will help to illustrate your vendor\u2019s level of commitment to the cause. Look for certifications like the following:<\/p>\n