{"id":33001,"date":"2022-08-29T10:00:12","date_gmt":"2022-08-29T00:00:12","guid":{"rendered":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?p=33001"},"modified":"2022-09-07T22:06:06","modified_gmt":"2022-09-07T12:06:06","slug":"new-power-packed-ai-features-for-hybrid-work","status":"publish","type":"post","link":"\/au\/en\/blog\/new-power-packed-ai-features-for-hybrid-work\/","title":{"rendered":"New power-packed AI features, webinar offerings, and integrations to combat widespread hybrid work frustrations"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">How we work today feels very different than it did just a year ago. And with the proliferation of hybrid working, we also face new challenges. Meeting fatigue, back-to-back meetings, timezone conflicts\u2014just to name a few.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yet, the need to zip in and out of offices at will, take our meetings on the go, work in geographically dispersed teams, and collaborate across different time zones are still as crucial as ever. We\u2019ve redefined where and how we work, and <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/\"><b>RingCentral<\/b><\/a><span style=\"font-weight: 400;\"> is addressing critical pain points that came along with that.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our mission is to enable you to work your way. That means delivering innovations that transform both the employee and customer experience, as well as empowering global teams with simple, flexible, and asynchronous communication.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s a look at our latest innovations and a sneak peek at what\u2019s coming:<\/span><\/p>\n<h2><strong>Innovations that help global teams combat meeting fatigue and time zone conflicts<\/strong><\/h2>\n<h3><strong>1. Advanced Meeting Insights<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">With today\u2019s packed schedules and back-to-back meetings, joining late or missing meetings is more common than ever. But that doesn\u2019t mean you have to miss the context of those meetings.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33002 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/Advanced-Meeting-Insights.gif\" alt=\"The RingCentral Advanced Meeting Insights\" width=\"800\" height=\"446\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re excited to introduce our new AI-based <\/span><b>Advanced Meeting Insights and Summaries <\/b><span style=\"font-weight: 400;\">for all video meeting recordings (even for free accounts).\u00a0<\/span><\/p>\n<p><b>Advanced Meeting Insights and Summaries<\/b><span style=\"font-weight: 400;\"> uses AI to automatically generate a summary based on a meeting, allowing anyone to quickly review what was covered. This feature is an <\/span><a href=\"https:\/\/www.enterpriseconnect.com\/orlando\/Bestof-EC\"><span style=\"font-weight: 400;\">Enterprise Connect 2022 Innovation finalist<\/span><\/a><span style=\"font-weight: 400;\">!<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33003 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/Advanced-Meeting-Insights-Overview.gif\" alt=\"The RingCentral Meeting Insight Features\" width=\"800\" height=\"390\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s what every Advanced Meeting Insights includes:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-generated keywords: <\/b><span style=\"font-weight: 400;\">Recordings come with an AI-generated list of keywords so users can easily scan the context of those meetings. People can easily find relevant recordings and get glanceable notes on discussed topics before they even view the recording.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-generated meeting highlights: <\/b><span style=\"font-weight: 400;\">Recordings automatically generate a highlight reel of the meeting recording. This provides users with a distillation of key moments of the discussions so they can get a quick version (a few minutes long) as a complement to the entire meeting recording.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>AI-generated meeting summary:<\/b><span style=\"font-weight: 400;\"> Recordings will include a written summary of the live transcription\u2014similar to a \u201ccliff notes\u201d of the meeting\u2014so users can get caught up to speed in seconds.\u00a0<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">Advanced Meeting Insights and Summaries will be available as a public beta in Q2.<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">2. Whiteboard<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33004 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/online-meeting-whiteboarding-1024x576.jpg\" alt=\"The RingCentral App whiteboard features\" width=\"1024\" height=\"576\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Combat fatigue and meeting monotony by co-ideating with your teams. The new <\/span><b>Whiteboard<\/b><span style=\"font-weight: 400;\"> feature allows you to draw, upload files, and brainstorm ideas on a canvas that extends beyond borders.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It includes powerful functionality to help people find each other and jump to specific areas of the canvas instantly with a mini map functionality and \u201cbring to me\u201d feature.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">RingCentral Whiteboard will be generally available in Q2, 2022.<\/span><\/i><\/p>\n<h3><span style=\"font-weight: 400;\">3. Live Transcription<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33005 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/Live-Transcription.gif\" alt=\"The RingCentral Meeting App Live Transcription Features\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re joining a call late and need to catch up or need to multitask, Live Transcription makes it easy to stay on top of what\u2019s happening.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Give late joiners and non-native English speakers an easy way to reference what\u2019s being discussed.\u00a0<\/span><\/p>\n<p><b>Live Transcription<\/b><span style=\"font-weight: 400;\"> uses AI to automatically transcribe conversations into written words in real-time\u2014just like captions in a movie. Users can reference the transcript at any time during the meeting or download it for post-meeting viewing.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Participant Reactions<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33006 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/participant-reaction-emojis.jpg\" alt=\"RingCentral - Participants Reactions Emojis\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Reactions are a fun and lightweight way to add emotions to your messages. Now we\u2019re bringing them to your video meetings, too.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral Video meetings now include a menu of reactions. Participants can choose from several emojis, speed up, slow down, and raise their hand when they have a question to ask.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Participant reactions will be available in Q2, 2022.<\/span><\/i><\/p>\n<h2><span style=\"font-weight: 400;\">Innovations that bring together asynchronous and synchronous communications in one app<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">5. RingCentral Webinar<\/span><\/h3>\n<p><a href=\"https:\/\/www.ringcentral.com\/au\/en\/webinar.html\"><img decoding=\"async\" class=\"aligncenter wp-image-33007 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/RingCentral-Webinar-OG-Image-1024x536.gif\" alt=\"The RingCental Webinar Solution\" width=\"1024\" height=\"536\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/au\/en\/webinar.html\"><span style=\"font-weight: 400;\">RingCentral Webinar<\/span><\/a><span style=\"font-weight: 400;\"> provides a stress-free option for hosting virtual events.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Creating a webinar within the RingCentral app is just as easy as scheduling a meeting. It\u2019s built with a full ecosystem of solutions including integrations, APIs, and analytics that help you set up, run, manage, and track the performance of your virtual events.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From all-hands to marketing webinars, anyone can host webinars with confidence. <\/span><i><span style=\"font-weight: 400;\">RingCentral Webinar is now available in beta. General availability in Summer 2022.<\/span><\/i><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/au\/en\/webinar.html\"><b>Sign up for the beta here.<\/b><\/a><\/p>\n<h3><span style=\"font-weight: 400;\">6. RingCentral Add-ins<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33009 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/RingCentral-Add-ins-1.gif\" alt=\"The RingCentral Add-ins\" width=\"800\" height=\"450\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/ringcentral-addins?utm_source=app-gallery&amp;utm_campaign=featured\"><b>RingCentral Add-ins<\/b><\/a><span style=\"font-weight: 400;\"> bring your third-party business apps directly into your RingCentral app interface.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Workflows are natively integrated into team messaging, so you can perform actions without ever having to switch apps. For example, we\u2019re working on a DocuSign add-in that allows you to review and sign documents directly in RingCentral.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Current RingCentral Add-ins include apps from Akazio, Bridge OC, Bugsnag, GitHub, Jira, Keeper.AI, Poll bot, RSI (Shadow Bot), and Trello.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In Q2, we\u2019ll be releasing more apps from Aha!, Asana, Google Forms, Google Drive, Hubspot, and Workday, with many more to come in the near future.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/p\/ringcentral-addins?utm_source=app-gallery&amp;utm_campaign=featured\"><b>Learn more about RingCentral Add-ins here.<\/b><\/a><\/p>\n<h3><span style=\"font-weight: 400;\">7. RingCentral for Hubspot integration<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33010 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/hubspot-ringcentral-integration-1024x640.jpg\" alt=\"Hubspot-Ringcentral Integration\" width=\"1024\" height=\"640\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/hubspot-integration\"><b>RingCentral for Hubspot<\/b><\/a><span style=\"font-weight: 400;\"> embeds key RingCentral capabilities into your Hubspot CRM account, allowing you to get more work done and communicate directly from Hubspot. Make and receive calls from your HubSpot account, quickly assign call dispositions, log calls, note-taking, and more, all without having to jump back and forth between applications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our integration streamlines communication and reporting workflows, building upon popular integrations such as Salesforce, Zendesk, Google, and MSFT Teams.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. RingCentral EU Unlimited<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33011 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/RingCentral-EU-Unlimited.jpg\" alt=\"RingCentral EU Unlimited\" width=\"512\" height=\"343\" \/><\/p>\n<p><b>RingCentral EU Unlimited<\/b><span style=\"font-weight: 400;\"> gives organisations unlimited calling across the EU, optimising the synchronous moments of work. Foster greater team, partner and customer collaboration without counting the minutes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For businesses that require high-volume calling, our newest package offers one flat price for unlimited calling across 28 countries.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">9. Join Zoom and Webex meetings through RingCentral Rooms<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33012 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/Zoom-and-Webex-through-RingCentral-Rooms.jpg\" alt=\"Join Zoom and Webex meetings through RingCentral Rooms\" width=\"930\" height=\"700\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Oftentimes, meeting with partners and customers on their preferred video conferencing tool is essential. That\u2019s why we\u2019re adding more flexibility to RingCentral Rooms to cover your bases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/rooms.html\"><b>RingCentral Rooms<\/b><\/a><span style=\"font-weight: 400;\">, you can now join Zoom and Webex meetings via SIP.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether you need to join a different platform due to a customer choice or collaborate with agencies who are standardised with another provider, easily schedule those meetings to your room or dial with SIP ID right from the meeting room controller.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Innovations that inform, empower, and help hybrid strategies<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">10. Next-generation business analytics suite<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33014 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/ringcentral-next-gen-analytics-1024x642.jpg\" alt=\"Next-generation business analytics suite | RingCentral \" width=\"1024\" height=\"642\" \/><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re extending IT capabilities to empower even more insightful decisions and act as strategic business drivers for their organisations. Here\u2019s a look at our next generation of analytics.<\/span><\/p>\n<p><b>Next-gen analytics for lines of business (LOB)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Detailed analytics provide immediate visibility into the communications that drive a business forward.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Designed to go beyond IT quality-of-service and usage metrics, our business analytics empowers business users with summary statistics, trends, and performance indicators critical for business decisions across sales, operations, finance, HR, facilities and more.<\/span><\/p>\n<p><b>Configurable dashboards and custom reporting<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Customers can now customise and share data views, key performance indicators, and reports on real-time or historical metrics from any device and without the need for specialised applications or skills.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Analytic APIs are also available should developers need to access these same insights programmatically.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Analytics for RingCentral MVP empowers users to answer their most critical questions by giving them control of what they see and how they see it. Users can achieve resilience amid uncertainty and anticipate the needs of their business, making business decisions a lot easier.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Innovations that provide more peace of mind for hybrid teams\u2019 security &amp; privacy<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">11. Dynamic end-to-end encryption<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33015 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/end-to-end-encryption-1024x576.jpg\" alt=\"The RingCentral end-to-end-encryption features\" width=\"1024\" height=\"576\" \/><\/p>\n<p><b>Dynamic E2EE<\/b><span style=\"font-weight: 400;\"> adds another layer of security to video meetings, giving the host the ability to turn on\/off end-to-end encryption at any point in a meeting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, when the conversation in a meeting reaches a point that requires an extra layer of privacy, the host can turn on E2EE and turn off E2EE when they\u2019re finished. This gives everyone in the meeting extra assurance that only they can access the information.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/dynamic-end-to-end-encryption\/\"><b>Learn more about Dynamic E2EE here.<\/b><\/a><\/p>\n<h3><span style=\"font-weight: 400;\">12. Advanced fax and calling controls<\/span><\/h3>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-33016 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/09\/advanced-fax-and-calling-controls.gif\" alt=\"advanced fax and calling controls - RingCentral \" width=\"800\" height=\"450\" \/><\/p>\n<p><b>Advanced fax and calling<\/b> <b>controls<\/b><span style=\"font-weight: 400;\"> enable users to block specific numbers and area codes in addition to more customised options.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can block calls and faxes with no caller ID, allow\/block numbers that start with a specific area code, start with 1-800, allow\/block only specific phone numbers, and more.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/au\/en\/solutions\/office\/call.html\"><b>Learn more about our award-winning phone system here<\/b><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><b>Leverage AI and video to enhance agent and customer experiences<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How we work today feels very different than it did just a year ago. And with the proliferation of hybrid working, we also face new challenges. Meeting fatigue, back-to-back meetings, timezone conflicts\u2014just to name a few.\u00a0 Yet, the need to zip in and out of offices at will, take our meetings on the go, work &#8230;<\/p>\n","protected":false},"author":21,"featured_media":33004,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[],"class_list":["post-33001","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New power-packed AI features with webinar &amp; integrations for hybrid work | RingCentral AU Blog<\/title>\n<meta name=\"description\" content=\"Our mission is to enable you to work your way. 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