{"id":32891,"date":"2022-07-21T10:00:38","date_gmt":"2022-07-21T00:00:38","guid":{"rendered":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?p=32891"},"modified":"2022-08-16T23:56:18","modified_gmt":"2022-08-16T13:56:18","slug":"sip-phone","status":"publish","type":"post","link":"\/au\/en\/blog\/sip-phone\/","title":{"rendered":"SIP Phone: How to Use it for Better Business Communications"},"content":{"rendered":"<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">abilities The decision to switch your business\u2019s communications to cloud phone services is a smart one, especially since internet-based communications are more cost-effective than traditional phone system solutions.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">But you\u2019re here because you already know the benefits of SIP phones. Knowing the benefits of SIP phones is one thing. Using your new and improved phone system to level up your business\u2019s communications while driving efficiency and improving customer service, however, is another.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li><span style=\"font-weight: 400;\">There are many elements to explore to maximise the features and advantages of your business SIP phone. We\u2019ll kick off by discussing how SIP works, comparing SIP to VoIP (Voice over Internet Protocol) services, discussing the best SIP phones for your business, and exploring the requirements for the best customer experience possible.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">Let\u2019s go.\u00a0<\/span><\/p>\n<hr \/>\n<h2><strong>What Is Session Initiation Protocol (SIP)?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">SIP is an advanced communications protocol used widely for managing multimedia communications, like video calls and voice calls. SIP works as a type of VoIP phone call service, facilitating internet calls instead of routing through traditional phone lines.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SIP is the set of rules that allows the initiation of a communication session using an IP address &#8211; this can be a voice call between two people or multiple participants. SIP technology enables businesses to expand into other communications methods, such as messaging and video conferencing.\u00a0\u00a0\u00a0<\/span><\/p>\n<h3><strong>SIP vs IP Phones<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Both SIP and <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/ip-phone\/\">IP phones<\/a><\/strong><span style=\"font-weight: 400;\"> handle internet telephony. However, in terms of functionality, they\u2019re very different. IP phones simply facilitate voice calls. To recap on SIP\u2019s function &#8211; SIP is the protocol used for setting up VoIP calls. The main function of IP phones is to handle voice calls through voice over IP.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In comparison to SIP phones that offer data and voice and video content, IP phones are purely a voice-only communication method. There\u2019s no need for a computer to enable SIP phones to function, but IP phones must be connected for business users to make and receive calls.\u00a0\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-32892 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/sip-vs-ip-phones-1024x654.jpg\" alt=\"SIP Vs. IP Phones | RingCentral AU Blog\" width=\"1024\" height=\"654\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>SIP vs VOIP<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Business VoIP services purely carry voice calls, whereas SIP transfers all forms of multimedia such as video conferencing, cross-media communication sessions, and more.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A VoIP solution is a wide term used to describe a phone call made over the internet instead of the PSTN (public switched telephone network).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SIP is the protocol used to establish, manage, and conclude multimedia communication sessions in VoIP applications. SIP and SIP trunking work in conjunction to facilitate the protocol, with SIP trunking acting as the service to put the communications protocol into use. SIP trunking service providers usually offer businesses VoIP and UCaaS (unified communications as a service).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">VoIP is the technology that facilitates voice calls through broadband internet connections, but SIP is the service that makes it happen. SIP technology is often a business\u2019s deployment choice for implementing VoIP services into an organisation. But hold tight. We\u2019ll take a look at the benefits of SIP a little later.\u00a0\u00a0<\/span><\/p>\n<h2><strong>Top Features Of SIP Phones<\/strong><\/h2>\n<p><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/cloud-pbx\/\">SIP phones are packed full of desirable features<\/a><\/strong><span style=\"font-weight: 400;\"><strong>.<\/strong> In addition to a higher call quality experience, your business can also enjoy:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conference calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HD phone calls<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Auto-attendant<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Custom caller ID<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Desktop and mobile app integration<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hold music\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shared caller appearance\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call forwarding<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call queuing\u00a0<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><strong>Two Types of SIP Phones<\/strong><\/h2>\n<h3><strong>Hardphones<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Also known as desk phones, speakerphones, or hardware SIP phones, these types of phones are built with IP components and connect to an IP network using either Wi-Fi or ethernet cables. Typically featuring a display, hard phones have the same visualisation and feel the same as a usual desk phone you\u2019d find in the workplace &#8211; with the difference being that calls are made through IP networks instead of traditional phone lines.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hard phones can be categorised according to their functionalities:<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Basic<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">As the name suggests, a basic hardphone has the functionality to make and receive internal and external business phone calls.<\/span><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Intermediate<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Featuring more extensions than the basic category of hardphones, intermediate SIP phones offer businesses more options for making phone calls.<\/span><b><br \/>\n<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Advanced<\/b><\/li>\n<\/ul>\n<p style=\"padding-left: 40px;\"><span style=\"font-weight: 400;\">Featuring multiple extensions and Wi-Fi compatibility, advanced hardphones often have an integrated camera for video call functions.\u00a0\u00a0\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-32893 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/types-of-sip-phones-1024x1022.jpg\" alt=\"Types of SIP Phones | RingCentral AU Blog\" width=\"1024\" height=\"1022\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Softphones\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Also known as software SIP phones, softphones run on software programs with telephony functionalities. Devices such as smartphones (Android, iOS), tablets, and desktop computers (Mac, Linux, Windows, Microsoft, IBM) can run softphone programs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, any smart device with a microphone and speakers can work as a softphone. All you need is an IP connection to a VoIP provider or SIP server. For this reason, softphones are a popular choice for <\/span><span style=\"font-weight: 400;\">businesses with remote workforces.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take a moment to compare hardphones and softphones to check the best fit for your business needs:\u00a0<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><\/td>\n<td><b>Hardphones<\/b><\/td>\n<td><b>Softphones\u00a0<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Call quality<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Consistently good.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">If sharing software with other resources, issues can occur with quality.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Features<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Do not offer the level of customisable options that softphones do.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Easy to implement new features with intuitive software.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Reliability<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Very good.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Very good, however, occasional system downtime can affect uptime performance.\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>User-friendly<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Easy to pick up and use as a traditional phone system.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Subject to the software, softphones may require time to learn.<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Mobility\u00a0<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Not very mobile. Desk phones remain on desks.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Extremely mobile. Can be used with any smart device or computer.\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Deployment\u00a0<\/b><\/td>\n<td><span style=\"font-weight: 400;\">Costly and can be a hassle and time-consuming due to hardware requirements.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">VoIP software can be implemented across all devices simultaneously and quickly.\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Cost\u00a0<\/b><\/td>\n<td><span style=\"font-weight: 400;\">More expensive than softphones by nature of the hardware, including handset and headsets.\u00a0<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Costs incurred are less than hardphones and are related to licensing and services, but not hardware.\u00a0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To sum up, hardphones are a good choice for a business\u2019s <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/communications-tech-stack\/\">communications tech stack<\/a><\/strong><span style=\"font-weight: 400;\"> that is office-based and doesn\u2019t require a mobile workforce. Minimal features and high call quality are prerequisites for businesses preferring the hardphone SIP route.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In comparison, mobile-first operations are better suited to softphones that are entirely flexible and offer a range of features for staff to work from anywhere.\u00a0<\/span><\/p>\n<h2><strong>How Does SIP Work?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">SIP technology uses data to send and receive information across the internet. When a call is initiated from a SIP phone, the device notifies the connected SIP server. Often the SIP server is your business VoIP service.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Following this, the SIP server creates contact with another extension, or the call is patched to the PSTN. After contact is made, the call is successfully established. During the SIP phone call, the SIP server monitors the call quality in real-time to ensure call optimisation.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/solutions\/office\/call.html\">IP-enabled business phone system<\/a><\/strong><span style=\"font-weight: 400;\"> will connect directly to SIP technology, but analog requires a little work. An ATA (analog telephone adaptor) converts the data sets into relevant digital information that can move across the internet.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0<\/span><\/p>\n<div id=\"attachment_32894\" style=\"width: 911px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-32894\" class=\"wp-image-32894 size-full\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/how-does-sip-trunk-work.jpg\" alt=\"How does SIP Trunk work? | RingCentral AU Blog\" width=\"901\" height=\"473\" \/><\/p>\n<p id=\"caption-attachment-32894\" class=\"wp-caption-text\"><a href=\"https:\/\/voximplant.com\/blog\/what-is-sip-trunk\">Image Source<\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h3><strong>Requirements to Make SIP Work<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Happily, you don\u2019t need an entirely <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/product-overview.html\">new office phone system<\/a><\/strong><span style=\"font-weight: 400;\"> to get cracking with SIP technology algorithms.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SIP requires a stable, high bandwidth internet connection to work at full capacity. General-office-use internet connections are not always robust enough for SIP services. You may need a separate data connection to facilitate SIP calls. Speak to your SIP provider, who will be able to give you the best advice on this.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your phone system requirements for SIP to work as intended are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An IP-enabled phone system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If necessary, an ATA<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A SIP licence<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Something to bear in mind is whether your organisation has a PBX (private branch exchange). This means your communications are running on specialist data lines, also known as a trunk. To facilitate SIP technology, you\u2019ll need SIP trunking to work with your existing business phone system.\u00a0<\/span><\/p>\n<h2><strong>Benefits Of Using SIP<\/strong><\/h2>\n<h3><strong>Enhances business communications\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Integrating SIP into your business puts full functionality into your hands as a business owner. SIP surpasses traditional phone systems and brings elements such as artificial intelligence, enhanced big data, and machine learning predictive analytics to empower your business\u2019s decision-making abilities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use call forwarding features to reach any staff member from anywhere, take customer service up a notch, and reduce customer churn. Got multiple business sites? No problem with SIP. You can easily route incoming calls to the right person with ease and ensure high-quality calls.\u00a0\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-32895 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/sip-enhances-business-communications-1024x683.jpg\" alt=\"SIP Enhances Business Communications | RingCentral AU Blog\" width=\"1024\" height=\"683\" \/><\/p>\n<h3><strong>CRM integration\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Integrate your CRM system with SIP to empower your teams to deliver exceptional customer service and improve retention rates dramatically. Often, incoming business calls can be handled with IVR, meaning business problems are self-served. Forecasting future events and common customer issues are achieved through predictive analytics tools and machine-learning techniques.\u00a0<\/span><\/p>\n<h3><strong>Advanced analytics\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Built-in analytics software with SIP enables predictive analysis for businesses with large data sets. Use predictive analytics models and business intelligence tools to ascertain how well your business is performing in terms of communications. Advanced analytics solutions take care of data mining to generate valuable business metrics to measure.\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, healthcare retailers can achieve a competitive advantage using historical data to target where customer service is falling short. Identifying and rectifying areas of business improvement with predictive models facilitate deep learning and ultimate business success.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html\"><img decoding=\"async\" class=\"aligncenter wp-image-32896 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/SIP-for-Healthcare-751x1024.jpg\" alt=\"SIP for Healthcare | RingCentral AU Blog\" width=\"751\" height=\"1024\" \/><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The capacity for data analytics with both current data and new data is huge with SIP, especially in the area of predictive analytics based on customers\u2019 previous behaviour patterns to predict future outcomes and drive marketing campaigns based on predictive modelling.<\/span><\/p>\n<h3><strong>Data Science\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Business managers can glean meaningful insights and create decision trees based on data gathered from data scientists. Regression analysis is used as a form of predictive modelling to predict future patterns.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other avenues to explore in the lifecycle of data science are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prescriptive analytics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Statistical analysis<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Statistical models<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Linear regression<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Learning algorithms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Time-series forecasting\u00a0<\/span><\/li>\n<\/ul>\n<h3><strong>Flexibility\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Your business has greater control over your <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/business-communication\/\">communications infrastructure<\/a><\/strong><span style=\"font-weight: 400;\"> with SIP technology. For instance, financial-services businesses can choose to implement flexible inbound routing to manage potential important missed business calls and enhance their customer calling rate.\u00a0\u00a0<\/span><\/p>\n<h3><strong>Cost savings<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">IP connectivity costs less than traditional phone lines, and in addition, with no extra hardware or servers, it\u2019s easier to install and inexpensive to maintain. Calls are cheaper, too, with no excessive expenses for long-distance phone calls.\u00a0<\/span><\/p>\n<h3><strong>Scalability<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">SIP makes it easy to scale your business telecommunications needs up or down while only paying for what you need. Add new lines in times of high demand to meet your customers\u2019 needs. Because SIP is cloud-based, your business can enjoy new features implemented immediately.\u00a0\u00a0<\/span><\/p>\n<h3><strong>Security<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Unlike traditional phone systems that run on cables and wires, internet-powered SIP phones are more secure and robust, delivering a more reliable communications service to businesses. SIP offers high security for customer data and minimises credit risk with encryption protocols.\u00a0\u00a0\u00a0<\/span><\/p>\n<h3><strong>User-friendly<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">SIP is easy to set up and maintain, with no additional configurations to learn unless you decide to. A control panel handles the maintenance and consolidates all your business\u2019s communications in one place. Training requirements are simpler due to staff members needing to learn just one system.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"attachment_32897\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-32897\" class=\"wp-image-32897 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/features-of-voip-system-for-small-business-1024x576.jpg\" alt=\"Features of VoIP System for Small Business | RingCentral AU Blog\" width=\"1024\" height=\"576\" \/><\/p>\n<p id=\"caption-attachment-32897\" class=\"wp-caption-text\"><a href=\"https:\/\/novocall.co\/blog\/voip-statistics\/\">Image Source<\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<h2><strong>How to Choose a Sip Phone That Meets Your Business Needs<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">As you can imagine, there are a myriad of SIP phones on the market today. To help you choose the best SIP phone that meets your business needs, consider the following:<\/span><\/p>\n<h3><strong>The Service Provider<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Check out the service provider first before the business phone options. Chances are, you\u2019ll find a phone that works for your business, but the most important thing is to ensure the service is right.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Company&#8217;s Network Infrastructure<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Ensure that your intended service provider has multiple points of presence (POPs) surrounding your continent. This reliable network infrastructure will create the most reliable service and uptime. Explore SIP providers\u2019 backup and recovery solutions for your business in case the worst happens.\u00a0<\/span><\/p>\n<h3><strong>Pricing\u00a0<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Research different SIP plans to check the available features, and shortlist the features you require for your business needs. Look to seek cost-effective long-term deals with your SIP provider to lock in the best pricing plan.\u00a0<\/span><\/p>\n<h3><strong>Customer and Technical Support<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">While SIP phone systems are typically user-friendly, technical support is essential for those issues that crop up now and again. Ensure that your SIP provider offers the level of support your business requires based on your organisation\u2019s technical knowledge. When you have questions like, \u2018What is predictive analytics?\u2019, and \u201cHow can you use SIP to enhance your business\u2019s supply chain?\u201d, you expect the answers from experts quickly.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Downtime is a huge problem for businesses, so having the right customer support on hand to get your business back online as soon as possible is crucial. Look for a provider that offers phone support, live chat support, instant messaging, and an IT consultant to help with technical issues.\u00a0<\/span><\/p>\n<h2><strong>RingCentral&#8217;s Top Business SIP Phone Recommendations<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">It\u2019s time to check out RingCentral\u2019s top four SIP phone recommendations for your business.\u00a0\u00a0<\/span><\/p>\n<h3><strong>Poly VVX phones<\/strong><\/h3>\n<p><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/voip-phone\/poly-desk-and-conference-phones.html\">Poly desk and conference phones<\/a><\/strong><span style=\"font-weight: 400;\"> come pre-configured for your RingCentral account with full support included. The VVX range of business IP phones from Poly offers high-quality, multiple-line colour screens and is suitable for organisations handling large volumes of calls.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Polycom HD voice technology delivers lifelike voice quality for each audio path, including handset, hands-free speakerphone, and optional headset. Polycom Acoustic Clarity technology provides full-duplex conversations, acoustic echo cancellation, and background noise suppression.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"attachment_32898\" style=\"width: 1034px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-32898\" class=\"wp-image-32898 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/top-voip-features-for-small-business-1024x576.jpg\" alt=\"Top VoIP features for Small Business | RingCentral AU Blog\" width=\"1024\" height=\"576\" \/><\/p>\n<p id=\"caption-attachment-32898\" class=\"wp-caption-text\"><a href=\"https:\/\/novocall.co\/blog\/voip-statistics\/\">Image Source<\/a><\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Depending on the phone system model, expect to see an integrated user interface and audio features, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multiple line and softkeys<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">USB ports<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrated Power over Ethernet (PoE) support\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Single device network connection\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Two-port PC connection with gigabit ethernet switch<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Up to 96 presence per phone using expansion models<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Augments host phone user interface\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Simple installation process<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HD sound quality<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advanced voice processing cap<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Polycom Acoustic Fence technology<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">VVX experience voice clarity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ergonomic hardware design<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intuitive user-interface\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">USB port for media and storage applications\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Individual volume settings with visual feedback<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voice activity detection<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Comfort noise generation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Low-delay audio packet transmission<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adaptive jitter buffers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Packet loss concealment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">OPUS support\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encrypted configuration files<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transport Layer Security (TLS)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digest authentication\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HTTPS secure provisioning\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Call handling features can include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call forwarding\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Busy Lamp Field (BLF)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flexible line appearance\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shared call\/bridged line appearance\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Distinctive incoming call treatment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call waiting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call timer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call transfer, hold, divert, pickup<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Called, calling, connected party information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Local three-way audio conferencing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One-touch speed dial and redial\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do-not-disturb function<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remote-missed-call notification\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Electronic hook switch capability<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Local configurable digit map\/dial plan<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Poly VVX phone systems with extension modules are subject to additional features, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Presence for up to 102 lines using innovative multi-page display<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">30 lines of display per page<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Programmable, illuminated bi-colour LED keys<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High-performance, productivity-enhancing solution using a host phone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High-resolution graphical colour display<\/span><\/li>\n<\/ul>\n<h3><strong>Yealink Phones<\/strong><\/h3>\n<p><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/voip-phone\/yealink-desk-phones.html\">Yealink desk phones<\/a><\/strong><span style=\"font-weight: 400;\"> come pre-configured for your RingCentral account with full support included. Typically, Yealink offers corded business phones that are easy to use, suiting busy professionals looking for improved productivity in the workplace. A couple of the Yealink phone system model options are cordless.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yealink Acoustic Shield eliminates background distractions and noise while providing HD voice clarity.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Depending on the Yealink phone system model, expect features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Capacitive LCD touchscreen\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intuitive user interface with icons and softkeys<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Smartphone-like interface<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Built-in Bluetooth 4.2<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dual-port Gigabit Ethernet<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">PoE support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HD voice, handset, and speaker<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hearing aid compatibility<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full-duplex hands-free speakerphone with AEC<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Built-in dual-band Wi-Fi\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Built-in Bluetooth<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">SRTP for voice<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transport Layer Security (TLS1.2)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HTTPS certificate manager<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AES encryption for configuration file<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digest authentication<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><center><iframe title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/h6UdQvBxx1c\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/center>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Call handling features can include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hotline<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Caller ID\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call forward, call waiting, and call transfer\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Three-way conferencing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One-touch speed dial\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Redial and call return<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Hot-desking<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voicemail<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Flexible seating, Executive and Assistant\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call park and call pickup<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Centralised call recording<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Seven feature keys &#8211; hold, transfer, message, headset, mute, redial, and speakerphone\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Volume control keys<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Illuminated mute\/headset\/hands-free speakerphone key<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Presence status for up to 27 users<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-32900 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/sip-phones-for-call-centre-agents-1024x683.jpg\" alt=\"SIP Phones for Call Centre Agents | RingCentral AU Blog\" width=\"1024\" height=\"683\" \/><\/p>\n<h3><strong>Cisco Phones<\/strong><\/h3>\n<p><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/voip-phone\/cisco-desk-phones.html\">Cisco<\/a><\/strong><span style=\"font-weight: 400;\"> feature-rich desk phones come pre-configured for your RingCentral account with full support included. Featuring advanced IP phone capabilities for full connectivity and media with colour displays, Cisco desk phones are user-friendly systems that meet the needs of most businesses.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Depending on the Cisco phone system model, expect features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full-duplex speakerphone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High-resolution widescreen backlit colour display<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">VLAN-capable dual switched Gigabit Ethernet ports<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Power over Ethernet (PoE) support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bluetooth 3.0 headsets and Wi-Fi 802.11a\/b\/g\/n\/ac connectivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">3.5-mm stereo headset port<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Two USB 2.0 host ports for charging mobile devices<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HD voice<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On-phone applications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Intuitive menu options<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Presence monitoring<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pre-shipping device provision from RingCentral\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Augments existing user interface<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creates a high-performance productivity-enhancing solution with host phone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add or remove from host phone at any time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ten illuminated call appearance line buttons with tricolour LEDs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dedicated transfer and conference key<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customisable screen saver on phone display<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cisco MonitorView<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Call-handling features of Cisco phone systems can include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Distinctive incoming call treatment\/call waiting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call timer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call transfer and hold<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Called, calling, and connected-party information<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Three-way conferencing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">One-touch speed dial, redial<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call waiting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Automatic off-hook call placement<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Do-not-disturb function<\/span><\/li>\n<\/ul>\n<h3><strong>Grandstream Desk Phones<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Grandstream offers a comprehensive range of SIP desk phones for small businesses. There\u2019s a requirement to configure Grandstream phones with RingCentral for full functionality.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Professional carrier-grade IP phones offered for mass deployment, Grandstream desk phones are the gateway for enterprise businesses.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/voip-phone\/grandstream-desk-phones.html\"><img decoding=\"async\" class=\"aligncenter wp-image-32901 size-large\" src=\"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/grandstream-desk-phones-for-voip-phone-system-1024x382.jpg\" alt=\"Grandstream Desk Phones for VoIP phone system\" width=\"1024\" height=\"382\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Depending on the Grandstream desk phone type, expect features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bluetooth and Wi-Fi support<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dual LCD screen<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Support for up to 12 lines<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customisation with personalised faceplates<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Five-way conferencing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Supported by GDMS, which provides a centralised interface to configure, provision, manage, and monitor Grandstream devices<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Capacitive touch screen<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full-duplex speakerphone with HD audio to maximise audio quality and clarity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Equipped with noise shield technology to minimise background noise<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dual switched autosensing 10\/100\/1000 Mbps Gigabit Ethernet ports with integrated PoE<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enterprise-level security protection, including secure boot, dual firmware images, and encrypted data storage<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Four line keys with up to two SIP accounts, four XML programmable context-sensitive softkeys, five navigation\/menu keys<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HD handset and speakerphone with support for wideband audio<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control, secure boot<\/span><\/li>\n<\/ul>\n<h2><strong>Takeaway<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">A SIP phone system will be beneficial for your business in numerous ways, namely:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saving communications costs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Driving efficiency<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improving business flexibility<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Better managing remote workforces<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When implemented and used to maximum potential, your business SIP phone system will take your organisation to new heights.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>abilities The decision to switch your business\u2019s communications to cloud phone services is a smart one, especially since internet-based communications are more cost-effective than traditional phone system solutions.\u00a0 But you\u2019re here because you already know the benefits of SIP phones. Knowing the benefits of SIP phones is one thing. Using your new and improved phone &#8230;<\/p>\n","protected":false},"author":70,"featured_media":32903,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[],"class_list":["post-32891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SIP Phone: How to Use it For Better Business Communications<\/title>\n<meta name=\"description\" content=\"SIP phones are widely used today in different industries. SIP is a communication system that integrates basic phone features with video, messaging and more\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/sip-phone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SIP Phone: How to Use it For Better Business Communications\" \/>\n<meta property=\"og:description\" content=\"SIP phones are widely used today in different industries. SIP is a communication system that integrates basic phone features with video, messaging and more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/sip-phone\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Australian Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-21T00:00:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-16T13:56:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/what-is-session-initiation-protocol-sip-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Riyaz Mohammed\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Riyaz Mohammed\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"15 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"SIP Phone: How to Use it For Better Business Communications","description":"SIP phones are widely used today in different industries. SIP is a communication system that integrates basic phone features with video, messaging and more","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/au\/en\/blog\/sip-phone\/","og_locale":"en_US","og_type":"article","og_title":"SIP Phone: How to Use it For Better Business Communications","og_description":"SIP phones are widely used today in different industries. SIP is a communication system that integrates basic phone features with video, messaging and more","og_url":"https:\/\/www.ringcentral.com\/au\/en\/blog\/sip-phone\/","og_site_name":"RingCentral Australian Blog","article_published_time":"2022-07-21T00:00:38+00:00","article_modified_time":"2022-08-16T13:56:18+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/www.ringcentral.com\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/what-is-session-initiation-protocol-sip-scaled.jpg","type":"image\/jpeg"}],"author":"Riyaz Mohammed","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Riyaz Mohammed","Est. reading time":"15 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/#article","isPartOf":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/"},"author":{"name":"Riyaz Mohammed","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#\/schema\/person\/befb277fdf4ebaa20c4caa75d45dd64e"},"headline":"SIP Phone: How to Use it for Better Business Communications","datePublished":"2022-07-21T00:00:38+00:00","dateModified":"2022-08-16T13:56:18+00:00","mainEntityOfPage":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/"},"wordCount":3073,"image":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/#primaryimage"},"thumbnailUrl":"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/what-is-session-initiation-protocol-sip-scaled.jpg","articleSection":["RingCentral Solutions"],"inLanguage":"en-AU"},{"@type":"WebPage","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/","url":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/","name":"SIP Phone: How to Use it For Better Business Communications","isPartOf":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/#primaryimage"},"image":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/#primaryimage"},"thumbnailUrl":"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/what-is-session-initiation-protocol-sip-scaled.jpg","datePublished":"2022-07-21T00:00:38+00:00","dateModified":"2022-08-16T13:56:18+00:00","author":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#\/schema\/person\/befb277fdf4ebaa20c4caa75d45dd64e"},"description":"SIP phones are widely used today in different industries. SIP is a communication system that integrates basic phone features with video, messaging and more","breadcrumb":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/#primaryimage","url":"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/what-is-session-initiation-protocol-sip-scaled.jpg","contentUrl":"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/what-is-session-initiation-protocol-sip-scaled.jpg","width":2560,"height":1707,"caption":"SIP Phone: How to Use it for Better Business Communications | RingCentral AU Blog"},{"@type":"BreadcrumbList","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/sip-phone\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"SIP Phone: How to Use it for Better Business Communications"}]},{"@type":"WebSite","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#website","url":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/","name":"RingCentral Australian Blog","description":"RingCentral Australia News and Tips","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Person","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#\/schema\/person\/befb277fdf4ebaa20c4caa75d45dd64e","name":"Riyaz Mohammed","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/secure.gravatar.com\/avatar\/6d26d98d62bd14bad370a73424c53297809113442d1a7f147e9c079aae9c3b54?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6d26d98d62bd14bad370a73424c53297809113442d1a7f147e9c079aae9c3b54?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6d26d98d62bd14bad370a73424c53297809113442d1a7f147e9c079aae9c3b54?s=96&d=mm&r=g","caption":"Riyaz Mohammed"},"url":"\/au\/en\/blog\/author\/riyaz-mohammed\/"}]}},"rc_img_url":"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/what-is-session-initiation-protocol-sip-scaled.jpg","rcblog_by_author":"<a href=\"\/au\/en\/blog\/author\/riyaz-mohammed\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/6d26d98d62bd14bad370a73424c53297809113442d1a7f147e9c079aae9c3b54?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Riyaz Mohammed<\/span><\/a>","rc_author_full_name":"Riyaz Mohammed","rc_author_avatar":"\/au\/en\/blog\/wp-content\/uploads\/2022\/08\/Riyaz-Mohammed.jpg","rc_author_link":"\/au\/en\/blog\/author\/riyaz-mohammed\/amp","rc_post_categories":"<a href=\"\/au\/en\/blog\/category\/solutions\/amp\">RingCentral Solutions<\/a>","amp_link":"\/au\/en\/blog\/sip-phone\/amp","excerpt_title":"SIP Phone: How to Use it for Better Business Communications","_links":{"self":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/posts\/32891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/users\/70"}],"replies":[{"embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/comments?post=32891"}],"version-history":[{"count":0,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/posts\/32891\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/media\/32903"}],"wp:attachment":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/media?parent=32891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/categories?post=32891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/tags?post=32891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}