{"id":32351,"date":"2022-02-28T10:00:08","date_gmt":"2022-02-28T00:00:08","guid":{"rendered":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?p=32351"},"modified":"2022-02-23T12:41:25","modified_gmt":"2022-02-23T02:41:25","slug":"communications-tech-stack","status":"publish","type":"post","link":"\/au\/en\/blog\/communications-tech-stack\/","title":{"rendered":"8 stats that will make you rethink your communications tech stack"},"content":{"rendered":"<h3><span style=\"font-weight: 400;\">Highlights:<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#Communications_tools\">Communications stats and top tips<\/a><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#WhatsNext\">What\u2019s next?<\/a><\/span><\/li>\n<\/ul>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Your communications tech stack can make or break your business, so it\u2019s important to build one that both your employees and customers love.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To help you better assess your communications tech stack, we surveyed 3,000 people in small and mid-sized businesses to better understand how employees prefer to communicate and what they look for in a communications tool. Below, we reveal eight eye-opening communications stats from our recent survey and share tips on how to improve your communications tech stack.<\/span><\/p>\n<h2 id=\"Communications_tools\"><strong>1. Communications tools are a need, not a want<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Your communications tech stack can make or break your business, so it\u2019s important to build one that both your employees and customers love.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To help you better assess your communications tech stack, we surveyed 3,000 people in small and mid-sized businesses to better understand how employees prefer to communicate and what they look for in a communications tool. Below, we reveal eight eye-opening communications stats from our recent survey and share tips on how to improve your communications tech stack.<\/span><\/p>\n<p><span data-color=\"#121212\">\t<\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">&#8220;68% say they rely \u201cmuch more\u201d or \u201csomewhat more\u201d on business communications and collaboration tools since COVID.\u201d <\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Remember, not all communications tools are created equal. Keep an eye out for a communications platform that can grow with your business, not hinder it. If you have a phone system, find one that\u2019s flexible enough to evolve with your business and lets you scale phone lines, users, and devices up or down in a matter of clicks.<\/span><\/p>\n<h2><strong>2. Better communication starts with the right tools<\/strong><\/h2>\n<p><span data-color=\"#121212\">\t<\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">&#8220;51% say business communication and collaboration tools have \u201cgreatly improved\u201d or \u201csomewhat improved\u201d communication.&#8221;<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Get an advanced communications tool that can improve the way your team communicates with one another and customers\u2014the basics simply won\u2019t cut it. What does an advanced communications tool look like? For starters, one with an open platform that can connect with all your favourite business apps, like Salesforce, Microsoft 365, and Google Cloud.<\/span><\/p>\n<h2><strong>3. Voice communication works best for building connections<\/strong><\/h2>\n<p><span data-color=\"#121212\">\t<\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">&#8220;76% believe colleagues that use voice communication are more connected to each other.&#8221;<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Voice communication is here to stay. Whether your team is working remotely, in the office, or both, encourage them to use voice communication more\u2014that means picking up the phone instead of sending another email.<\/span><\/p>\n<h2><strong>4. Voice and video communication foster meaningful relationships<\/strong><\/h2>\n<p><span data-color=\"#121212\">\t<\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">&#8220;69% believe people that make phone or video calls have better personal relationships with coworkers.&#8221;<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Voice + video = a match made in heaven. Find a complete phone system (with global calling, SMS, fax, voicemail, <\/span><i><span style=\"font-weight: 400;\">and<\/span><\/i><span style=\"font-weight: 400;\"> immersive video meetings) that\u2019s accessible on a single app for mobile, desktop, and tablet.<\/span><\/p>\n<h2><strong>5. Voice and video calls are more impactful than you think<\/strong><\/h2>\n<p><span data-color=\"#121212\">\t<\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">&#8220;68% say yes to \u201cconnecting online through voice or video calls are as good as in-person for work-related tasks&#8221;<\/p>\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Keep remote employees connected and effortlessly productive by encouraging them to participate in more voice and video calls.<\/span><\/p>\n<h2><strong>6. Team messaging builds strong communicators\u00a0<\/strong><\/h2>\n<p><span data-color=\"#121212\">\t<\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t&#8220;58% believe colleagues that rely on team messaging are better communicators.&#8221;[\/quote-text-break-point-large<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Team messaging isn\u2019t just for sending plain words like \u201cThank you\u201d and \u201cHow\u2019s your day?\u201d Take advantage of extra messaging capabilities, like sending a fun gif, creating a new note, or adding a file attachment alongside your message.<\/span><\/p>\n<h2><strong>7. Workers want an all-in-one package for communication<\/strong><\/h2>\n<p><span data-color=\"#121212\">\t<\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t&#8220;83% agree having access to a messaging platform, voice calling, and video meetings all in one app is ideal.&#8221;[\/quote-text-break-point-large<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Turn to one vendor for all your business communications needs. Simplify your communications into a single app that includes phone calls, video conferencing, fax, SMS, chat, and contact centre. Bonus points if you can find a vendor that\u2019s an industry leader.<\/span><\/p>\n<h2><strong>8. Employees need freedom to work wherever they go<\/strong><\/h2>\n<p><span data-color=\"#121212\">\t<\/p>\n<div class=\"quote-text-break-point-large\">\n<p class=\"quote-text\">\n<p class=\"quote-text-author\">2022 state of human connections at work report<\/p>\n<\/p><\/div>\n<p>\t&#8220;75% believe freedom to work from anywhere is the norm for all relevant industries.&#8221;[\/quote-text-break-point-large<\/span><\/p>\n<p><b>Solution<\/b><span style=\"font-weight: 400;\">: Pick a communications tool that makes it easy for you and your team to work from anywhere. Remember to find one that works on any device so you can seamlessly switch between your phone, tablet, or laptop.<\/span><\/p>\n<h2 id=\"WhatsNext\"><strong>What\u2019s next?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">So what do all these stats mean? They mean it\u2019s time to reevaluate your communications tech stack and upgrade to an award-winning unified communications platform, like <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/office\/product-overview.html\">RingCentral MVP\u2122<\/a><\/strong><span style=\"font-weight: 400;\"><strong>,<\/strong> that makes your small business look big.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral MVP is easy to use and powerful enough to grow with your business. Not only will you and your team be able to work from anywhere, but it can connect with your business apps and systems\u2014tap into 250+ integrations in the<\/span><strong><a href=\"http:\/\/apps.ringcentral.com\/\"> RingCentral App Gallery<\/a><\/strong><span style=\"font-weight: 400;\"> and open APIs through the<\/span><strong><a href=\"http:\/\/developer.ringcentral.com\/\"> RingCentral developer portal<\/a><\/strong><span style=\"font-weight: 400;\"> to customise your workflows.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Learn how you can grow your business and feel confident in your communications tech stack with RingCentral MVP. There\u2019s a reason why RingCentral is trusted by more than 350,000 small businesses\u2014come join the family.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Communications stats and top tips What\u2019s next? Your communications tech stack can make or break your business, so it\u2019s important to build one that both your employees and customers love.\u00a0 To help you better assess your communications tech stack, we surveyed 3,000 people in small and mid-sized businesses to better understand how employees prefer &#8230;<\/p>\n","protected":false},"author":21,"featured_media":32356,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[200],"tags":[],"class_list":["post-32351","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-tips"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>8 Stats that will make you rethink your communications tech stack | RingCentral Australia Blog<\/title>\n<meta name=\"description\" content=\"Read about the eight eye-opening 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