{"id":31976,"date":"2021-12-07T08:00:00","date_gmt":"2021-12-06T22:00:00","guid":{"rendered":"\/au\/en\/blog\/cloud-pbx\/"},"modified":"2021-12-07T15:04:35","modified_gmt":"2021-12-07T05:04:35","slug":"cloud-pbx","status":"publish","type":"post","link":"\/au\/en\/blog\/cloud-pbx\/","title":{"rendered":"Cloud PBX – Manage Your Business Phone System With Efficiency"},"content":{"rendered":"

Introduction<\/strong><\/h2>\n

In recent years, we\u2019ve seen the rapid modernisation of digital communication systems and an increased demand for flexibility in the workplace. As employees embrace the benefits of remote working, businesses are turning to the cloud for agile solutions that maximise productivity and efficiency.\u00a0<\/span><\/p>\n

One of the most fundamental places to start is, of course, your business\u2019s phone system.<\/span><\/p>\n

Cloud-based telephone systems are hardly a new concept – traditional systems have been declining in popularity since <\/span>1998<\/span><\/a>. However, many small businesses still haven\u2019t made the switch from traditional to cloud PBX systems, even though the need to upgrade outdated infrastructure was identified as the main factor leading to IT budget increases in 2020.\u00a0<\/span><\/p>\n

\"Factors<\/a><\/p>\n

 <\/p>\n

So, let\u2019s explore why a cloud-based telephone system is superior to an on-premise one and why making the switch is the right move for your business communications strategy and long-term goals.<\/span><\/p>\n

What is a Traditional PBX?<\/strong><\/h2>\n

Traditional PBX (Private Branch Exchange) is a telephony system that handles internal and external business communications. Copper phone lines connect to an on-premise phone server, which then connects to the PBX box within a business site.\u00a0<\/span><\/p>\n

Unlike a residential landline, on-premise PBX accommodates multiple users and offers extra features like phone conferencing and faxing. It isn\u2019t, however, capable of any advanced calling or dialling features.<\/span><\/p>\n

While traditional PBX has been the standard for communication for decades, businesses are quickly moving away from legacy phone systems. Traditional PBX is not only expensive and difficult to maintain but incredibly inflexible to digital communication innovations.<\/span><\/p>\n

What is a Cloud PBX?<\/strong><\/h2>\n

Cloud PBX, also known as virtual PBX or <\/span>hosted PBX<\/span><\/a>, is a managed, IP-based PBX solution. It eliminates the need for bulky equipment and messy copper phone lines by employing cloud-based software and VoIP (Voice over Internet Protocol) tech to provide telephone connections via the internet.\u00a0<\/span><\/p>\n

\"What<\/p>\n

 <\/p>\n

Rather than host all the necessary hardware on your own premises, the server is located in the cloud and managed by a third-party provider, making it a reliable, enterprise-grade solution.\u00a0<\/span><\/p>\n

VoIP technology converts your voice into digital data packets with individual destination addresses. These data packets are sent to your cloud PBX provider over the internet, where the server establishes the quickest route to the desired destination. Once the packets are received, they\u2019re ordered and relayed to the receiver as recognisable speech – all in milliseconds.\u00a0<\/span><\/p>\n

With a good internet connection, it\u2019s virtually impossible for callers to distinguish a cloud phone system from an on-premise phone system.<\/span><\/p>\n

Cloud PBX solutions provide the same business-specific functionalities as on-premise PBX, regardless of whether you\u2019re using a dedicated VoIP handset or a softphone (a simple, device-agnostic software application that you can install to enable VoIP phone calls).\u00a0<\/span><\/p>\n

However, hosted PBX systems step it up a notch by providing advanced features like software and mobile app integrations, unified communications features, the ability to modify your caller ID, and more.\u00a0<\/span><\/p>\n

Features of\u00a0 Cloud PBX<\/strong><\/h2>\n

From video conferencing to advanced call handling, here are some of the most popular and valuable features provided by cloud PBX systems:<\/span><\/p>\n

<\/h3>\n