{"id":31775,"date":"2021-07-16T18:39:04","date_gmt":"2021-07-16T08:39:04","guid":{"rendered":"\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/"},"modified":"2021-07-20T12:00:51","modified_gmt":"2021-07-20T02:00:51","slug":"ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working","status":"publish","type":"post","link":"\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/","title":{"rendered":"Chartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology transformation the enabler for hybrid working"},"content":{"rendered":"

Chartered Accountants ANZ (CA ANZ) recently implemented a permanent hybrid \u20181-2-3\u2019 working policy \u2013 three days working from home, two days in the office, with one of those days, the entire team in the office. The policy is something that would not have been considered before the deployment of RingCentral Office, RingCentral Contact Centre and Microsoft Teams, explains Richard Wiltshire, General Manager Technology at CA ANZ.<\/p>\n

\u201cNow it’s literally a case of picking up a laptop, plugging in a set of earphones and you’ve got all the resources that you need anywhere in the world to be able to service our members, no matter your role,\u201d says Wiltshire.<\/p>\n

CA ANZ is recognised among leading professional accounting bodies in the world, representing more than 128,000 financial professionals, supporting them to make a difference to the businesses, organisations and communities in which Chartered Accountants Australia and New Zealand<\/a> work and live. Formed as a result of a merger of the Institute of Chartered Accountants Australia and the New Zealand Institute of Chartered Accountants, CA ANZ has undergone considerable international expansion with offices now also in Hong Kong, Singapore, Malaysia and the UK. This is providing CA ANZ\u2019s members with international support, connecting with key business communities, like-minded professional associations and investment bodies globally.<\/p>\n

As part of a drive to consolidate and optimise its disparate networking and communications environment globally, CA ANZ implemented a single unified communications platform for all its operating countries and staff, comprising RingCentral Office<\/a> and RingCentral Contact Centre<\/a>, natively integrating video and phone, and upgrading its contact centre capability all within the same platform. The solution is providing fully featured video and audio conferencing, contact centre, analytics and reporting, together with application integration with CA ANZ\u2019s Microsoft Teams and Salesforce platforms.<\/p>\n

This aligned with the organisation\u2019s \u2018as-a-service\u2019 technology transformation vision to reduce the organisation\u2019s reliance on operating on-premise infrastructure and to reposition the office networks as essentially \u2018internet caf\u00e9s\u2019, says Wiltshire.<\/p>\n

\u201cFor our staff and our members coming into our offices, they’ll jump on a network and consume all of their resources and services out in the cloud. We wanted to move away from on-premise technology because we don’t see the value in running our own infrastructure anymore. This also frees up our team from the time-consuming process of patching servers or performing updates, allowing them to focus on more valuable work.\u201d<\/p>\n

Functionality was the key driver for change for CA ANZ\u2019s communications and contact centre technology.<\/p>\n

\u201cOne of the most immediate benefits for us has been the ability to change our IVR workflows at short notice and quite simply without any coding,\u201d said Wiltshire.<\/p>\n

The RingCentral platform has also been effective in helping CA ANZ manage its annual subscription renewal period at the end of each financial year.<\/p>\n

\u201cThese periods are an incredibly busy time for us and our members. Working with the RingCentral team and the technology, we\u2019ve been able to ramp up that contact centre capability in rapid fashion for renewals.\u201d<\/p>\n

However, it was the deployment of RingCentral Cloud PBX for Microsoft Teams<\/a> that has been \u201can absolute game changer\u201d for CA ANZ. Staff can effectively service members from anywhere, says Wiltshire.<\/p>\n

\u201cIt just provides a seamless experience between RingCentral and Team’s collaboration, which we otherwise could not get in an organisation structured like ours. Now that RingCentral is integrated into Teams, our users don\u2019t have to use a separate app to make a call, and it\u2019s a really strong, reliable contact form for voice.\u201d<\/p>\n

Overall, CA ANZ has experienced significant improvements in efficiency with RingCentral, particularly the savings made on both the organisation\u2019s annual telco and maintenance spend, and in being able to redeploy internal resources to more strategic projects. Ultimately, rather than just supporting technology, this has resulted in membership fees contributing directly to creating value for CA ANZ\u2019s 120,000 members.<\/p>\n

\u201cWe’ve increased our engagement across our members using RingCentral\u2019s collaboration platform and made a real difference to the membership community as a result,\u201d said Wiltshire.<\/p>\n","protected":false},"excerpt":{"rendered":"

Chartered Accountants ANZ (CA ANZ) recently implemented a permanent hybrid \u20181-2-3\u2019 working policy \u2013 three days working from home, two days in the office, with one of those days, the entire team in the office. The policy is something that would not have been considered before the deployment of RingCentral Office, RingCentral Contact Centre and …<\/p>\n","protected":false},"author":21,"featured_media":31780,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[485,77],"tags":[],"class_list":["post-31775","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-future-of-work","category-solutions"],"acf":[],"yoast_head":"\nChartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology transformation the enabler for hybrid working | RingCentral Australian Blog<\/title>\n<meta name=\"description\" content=\"CA ANZ) recently implemented a permanent hybrid \u20181-2-3\u2019 working policy - three days working from home, two days in the office, with one of those d\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology transformation the enabler for hybrid working | RingCentral Australian Blog\" \/>\n<meta property=\"og:description\" content=\"CA ANZ) recently implemented a permanent hybrid \u20181-2-3\u2019 working policy - three days working from home, two days in the office, with one of those d\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Australian Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-16T08:39:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-20T02:00:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/au\/en\/blog\/wp-content\/uploads\/2021\/07\/CA-new-image-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Chartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology transformation the enabler for hybrid working | RingCentral Australian Blog","description":"CA ANZ) recently implemented a permanent hybrid \u20181-2-3\u2019 working policy - three days working from home, two days in the office, with one of those d","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/","og_locale":"en_US","og_type":"article","og_title":"Chartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology transformation the enabler for hybrid working | RingCentral Australian Blog","og_description":"CA ANZ) recently implemented a permanent hybrid \u20181-2-3\u2019 working policy - three days working from home, two days in the office, with one of those d","og_url":"https:\/\/www.ringcentral.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/","og_site_name":"RingCentral Australian Blog","article_published_time":"2021-07-16T08:39:04+00:00","article_modified_time":"2021-07-20T02:00:51+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/www.ringcentral.com\/au\/en\/blog\/wp-content\/uploads\/2021\/07\/CA-new-image-scaled.jpg","type":"image\/jpeg"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/#article","isPartOf":{"@id":"\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#\/schema\/person\/eecf34bbf3d95321a36af1d3cca76cd8"},"headline":"Chartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology transformation the enabler for hybrid working","datePublished":"2021-07-16T08:39:04+00:00","dateModified":"2021-07-20T02:00:51+00:00","mainEntityOfPage":{"@id":"\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/"},"wordCount":690,"commentCount":0,"image":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/#primaryimage"},"thumbnailUrl":"\/au\/en\/blog\/wp-content\/uploads\/2021\/07\/CA-new-image-scaled.jpg","articleSection":["Future of work","RingCentral Solutions"],"inLanguage":"en-AU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/#respond"]}]},{"@type":"WebPage","@id":"\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/","url":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/","name":"Chartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology transformation the enabler for hybrid working | RingCentral Australian Blog","isPartOf":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/#primaryimage"},"image":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/#primaryimage"},"thumbnailUrl":"\/au\/en\/blog\/wp-content\/uploads\/2021\/07\/CA-new-image-scaled.jpg","datePublished":"2021-07-16T08:39:04+00:00","dateModified":"2021-07-20T02:00:51+00:00","author":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#\/schema\/person\/eecf34bbf3d95321a36af1d3cca76cd8"},"description":"CA ANZ) recently implemented a permanent hybrid \u20181-2-3\u2019 working policy - three days working from home, two days in the office, with one of those d","breadcrumb":{"@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/#primaryimage","url":"\/au\/en\/blog\/wp-content\/uploads\/2021\/07\/CA-new-image-scaled.jpg","contentUrl":"\/au\/en\/blog\/wp-content\/uploads\/2021\/07\/CA-new-image-scaled.jpg","width":2560,"height":1707,"caption":"Chartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology transformation the enabler for hybrid working"},{"@type":"BreadcrumbList","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"Chartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology transformation the enabler for hybrid working"}]},{"@type":"WebSite","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#website","url":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/","name":"RingCentral Australian Blog","description":"RingCentral Australia News and Tips","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Person","@id":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/#\/schema\/person\/eecf34bbf3d95321a36af1d3cca76cd8","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/secure.gravatar.com\/avatar\/653ced44b45dcc318ea2c525fb1adfcbd3f949ac02b7029f4df68f6d79aab27f?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/653ced44b45dcc318ea2c525fb1adfcbd3f949ac02b7029f4df68f6d79aab27f?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/653ced44b45dcc318ea2c525fb1adfcbd3f949ac02b7029f4df68f6d79aab27f?s=96&d=mm&r=g","caption":"RingCentral Team"},"url":"\/au\/en\/blog\/author\/rcteam\/"}]}},"rc_img_url":"\/au\/en\/blog\/wp-content\/uploads\/2021\/07\/CA-new-image-scaled.jpg","rcblog_by_author":"<a href=\"\/au\/en\/blog\/author\/rcteam\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/653ced44b45dcc318ea2c525fb1adfcbd3f949ac02b7029f4df68f6d79aab27f?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/au\/en\/blog\/wp-content\/uploads\/2022\/01\/21.jpg","rc_author_link":"\/au\/en\/blog\/author\/rcteam\/amp","rc_post_categories":"<a href=\"\/au\/en\/blog\/category\/future-of-work\/amp\">Future of work<\/a><a href=\"\/au\/en\/blog\/category\/solutions\/amp\">, RingCentral Solutions<\/a>","amp_link":"\/au\/en\/blog\/ca-anzs-as-a-service-technology-transformation-the-enabler-for-hybrid-working\/amp","excerpt_title":"Chartered Accountants ANZ\u2019s \u2018as-a-service\u2019 technology tra...","_links":{"self":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/posts\/31775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/comments?post=31775"}],"version-history":[{"count":0,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/posts\/31775\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/media\/31780"}],"wp:attachment":[{"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/media?parent=31775"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/categories?post=31775"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rcblogau.wpengine.com\/au\/en\/blog\/wp-json\/wp\/v2\/tags?post=31775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}