{"id":31711,"date":"2021-08-06T09:35:43","date_gmt":"2021-08-05T23:35:43","guid":{"rendered":"\/au\/en\/blog\/microsoft-teams-direct-routing-why-you-need-99-999-reliability\/"},"modified":"2022-07-15T00:15:11","modified_gmt":"2022-07-14T14:15:11","slug":"microsoft-teams-direct-routing-why-you-need-99-999-reliability","status":"publish","type":"post","link":"\/au\/en\/blog\/microsoft-teams-direct-routing-why-you-need-99-999-reliability\/","title":{"rendered":"Microsoft Teams Direct Routing: Why you need 99.999% reliability"},"content":{"rendered":"<p><b>Highlights:<\/b><\/p>\n<ul>\n<li aria-level=\"1\">Global outages continue to plague Microsoft Teams and its users, shutting down communications for hours at a time.<\/li>\n<li aria-level=\"1\">Microsoft Teams 99.9% uptime SLA translates to nine hours of downtime every year. This can cost businesses millions in lost revenue.<\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/www.ringcentral.com\/au\/en\/microsoft-teams.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-events-hover=\"true\" data-dl-element=\"link\"><b>RingCentral Cloud PBX for Microsoft Teams<\/b><\/a>, our Direct Routing integration, offers a backup plan in the event of a Microsoft Teams service outage.<\/li>\n<li aria-level=\"1\">Direct Routing users also have full access to the RingCentral app, which offers 99.999% uptime year-round\u2014the highest in the industry, and is available via\u00a0desktop, mobile, and web app for maximum failover.<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p>From where we work to how we perform our daily tasks, it\u2019s hard to keep track of all the ways COVID has changed our lives over the last year. And while many elements may revert back to how they once were, some things will likely stick around.<\/p>\n<p>Microsoft Teams, for example, became the communication app of choice for many during the pandemic. Now used by more than 500,000 companies around the world, Teams has changed how entire organisations collaborate and has become vital to their productivity and connections.<\/p>\n<p>But while Teams offers an impressive suite of collaboration tools, its\u00a0<b>reliability\u00a0<\/b>often comes into question. The service has been\u00a0<a href=\"https:\/\/www.theverge.com\/2021\/4\/1\/22362975\/microsoft-teams-xbox-live-down-outage-issue\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-events-hover=\"true\" data-dl-element=\"link\">plagued with outages<\/a>, some lasting several hours. In fact, another\u00a0<a href=\"https:\/\/www.theverge.com\/2021\/4\/27\/22405300\/microsoft-teams-down-outage-worldwide-issues\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-events-hover=\"true\" data-dl-element=\"link\">recent outage<\/a>\u00a0left users without access to their customers or collaboration tools for several hours around the world.<\/p>\n<p>Here\u2019s why it matters:<\/p>\n<h2><b>Implications of a 99.9% uptime service level agreement (SLA)<\/b><\/h2>\n<p>Microsoft Teams provides a\u00a0<a href=\"https:\/\/www.microsoftvolumelicensing.com\/DocumentSearch.aspx?Mode=3&amp;DocumentTypeId=37\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-events-hover=\"true\" data-dl-element=\"link\">99.9% uptime SLA<\/a>, offering service credits if Microsoft falls below this minimum availability. Sounds like a solid proposition, doesn\u2019t it? But let\u2019s unpack what 99.9% uptime actually means.<\/p>\n<p>Just like it sounds, a 99.9% uptime offers service availability 99.9% of the time, with outages, whether planned or otherwise, no more than 0.1% of the time.<\/p>\n<p>Now consider what these percentages actually mean in a real-world business setting. There are 8,760 hours\u201424 times 365\u2014in a given year, so 99.9% of that comes out to about 8,571 hours.\u00a0<strong>This equates to<\/strong>\u00a0<b>nine hours of downtime annually<\/b>.<\/p>\n<p>That\u2019s a lot of time, especially because when outages occur, work comes to a halt. Employees can\u2019t collaborate, customers get frustrated, and business suffers. For enterprises, this can translate to\u00a0<a href=\"https:\/\/www.atlassian.com\/incident-management\/kpis\/cost-of-downtime\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-events-hover=\"true\" data-dl-element=\"link\">millions of dollars in lost revenue<\/a>.<\/p>\n<h2><b>RingCentral\u2019s gold standard: 99.999% SLA<\/b><\/h2>\n<p>RingCentral offers the industry\u2019s highest SLA\u2014<a href=\"https:\/\/www.ringcentral.com\/technology\/reliability.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-events-hover=\"true\" data-dl-element=\"link\"><b>99.999%<\/b><\/a>, also called \u201cfive nines\u201d availability. It might not sound like a lot more, but let\u2019s do the math.<\/p>\n<p>What does the difference between 99.9% and 99.999% work out to? With a 99.999% uptime guarantee, businesses can anticipate\u00a0<strong>less than 6 minutes of downtime per year<\/strong>.<\/p>\n<p>At RingCentral, we\u2019ve also experienced a huge surge in usage throughout the pandemic. But accommodating more users hasn\u2019t affected our commitment to reliability. Even better,\u00a0<a href=\"https:\/\/www.ringcentral.com\/au\/en\/microsoft-teams.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-events-hover=\"true\" data-dl-element=\"link\"><b>RingCentral Cloud PBX for Microsoft Teams<\/b><\/a>, our Direct Routing integration, gives customers a plan B in case of a Teams outage.<\/p>\n<h2><b>The RingCentral app<\/b><\/h2>\n<p>Direct Routing customers also have access to the RingCentral app. The RingCentral app gives Teams users an alternative so that even when Microsoft services go down,\u00a0<b>you\u2019ll never miss an important call<\/b>.<\/p>\n<p>The RingCentral app can be accessed on any device via desktop app, mobile app, or browser. It can also be centrally pushed out in the browser by IT staff in the Chrome browser if there is a preference to not download any apps.<\/p>\n<h3 class=\"heading h3\"><b>Here\u2019s what the RingCentral app offers:\u00a0<\/b><\/h3>\n<ul>\n<li>Feel secure with 30+ data centres that provide seven layers of <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-reliable-would-your-phone-system-be-in-a-disaster\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-events-hover=\"true\" data-dl-element=\"link\">failover redundancy<\/a> that minimise service interruption in case of geographic outages or natural disasters.<\/li>\n<li>Get flexibility for both admins and users with rich call handling (including transfer, conference, park, and call recording).<\/li>\n<li>Easily \u201cswitch\u201d your live calls between your devices to continue the conversation without disruptions.<\/li>\n<li>Access advanced call control features like call queues, heads-up display, reception console, monitor\/whisper\/barge functionality, and more.<\/li>\n<li>Send and review faxes.<\/li>\n<\/ul>\n<p>RingCentral\u2019s systems are also located in the same facilities as all major telecommunications carriers to maintain the fastest response times and interconnect services possible. Our commitment to reliability is just one of the RingCentral attributes that earned our platform recognition as a\u00a0<strong><a href=\"https:\/\/www.ringcentral.com\/au\/en\/lp\/gartner-magic-quadrant.html\" target=\"_blank\" rel=\"noreferrer noopener\" data-dl-events-hover=\"true\" data-dl-element=\"link\">Gartner Magic Quadrant Leader<\/a><\/strong>\u00a0for the last six years in a row.<\/p>\n<h2><b>Downtime is simply not an option\u00a0\u00a0<\/b><\/h2>\n<p>Employees today are more reliant on cloud communications tools than ever, especially in the work-from-anywhere world. And collaboration solutions that support this new work paradigm aren\u2019t going away.<\/p>\n<p>For many businesses, Microsoft Teams is their solution of choice. But for workers to collaborate and serve their customers, they need a provider with a proven record of the highest levels of reliability.<\/p>\n<p>RingCentral\u2019s industry-leading 99.999% SLA minimises these risks while also providing backup alternatives and added functionalities and features. You can rest assured knowing that, no matter where your employees are, they\u2019ll always have access to their customers and collaboration tools.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Global outages continue to plague Microsoft Teams and its users, shutting down communications for hours at a time. Microsoft Teams 99.9% uptime SLA translates to nine hours of downtime every year. This can cost businesses millions in lost revenue. RingCentral Cloud PBX for Microsoft Teams, our Direct Routing integration, offers a backup plan in &#8230;<\/p>\n","protected":false},"author":21,"featured_media":31718,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[],"class_list":["post-31711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft Teams Direct Routing: Why you need 99.999% reliability | RingCentral Australian Blog<\/title>\n<meta name=\"description\" content=\"ighlights: Global outages continue to plague Microsoft Teams and its users, shutting down communications for hours at a time. 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