{"id":31657,"date":"2021-04-06T08:30:15","date_gmt":"2021-04-05T22:30:15","guid":{"rendered":"https:\/\/aublog.corp.ringcentral.com\/blog\/number-porting-explained\/"},"modified":"2024-02-02T02:21:35","modified_gmt":"2024-02-01T16:21:35","slug":"number-porting-explained","status":"publish","type":"post","link":"\/au\/en\/blog\/number-porting-explained\/","title":{"rendered":"Number Porting Explained"},"content":{"rendered":"

Are you thinking of changing your telco provider, moving to the National Broadband Network (NBN), or upgrading to a fully integrated communications platform, like <\/span>RingCentral<\/span><\/a>?\u00a0<\/span><\/p>\n

When you move telco providers or switch to a Voice over Internet Protocol (VoIP), porting your phone numbers allows your business to transition smoothly so your customers never notice the difference. Find out how to port a phone number, what kind of numbers you can transfer, and how long it takes with our guide.\u00a0<\/span><\/p>\n

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What does it mean to port a number?<\/b><\/h2>\n

When you port a number, you transfer an existing phone number from one telco provider to another. The process allows you to switch providers while keeping all your same phone numbers.\u00a0<\/span><\/p>\n

When you port a number, you transfer an existing phone number from one telco provider to another. The process allows you to switch providers while keeping all your same phone numbers. <\/a><\/span>Share on X<\/a><\/span><\/p>\n

Whether you want to port mobile numbers, your business landlines, international phone numbers or even freephone numbers and inbound services, number porting allows you to easily transfer an existing phone number from one provider to another in a few steps.\u00a0<\/span><\/p>\n

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How do you port a number?<\/b><\/h2>\n

So, how does porting a number work? The process is straightforward. In Australia, consumer law means your telco provider cannot refuse your request to transfer a phone number. Here are the steps you need to go through:<\/span><\/p>\n

Step 1: Customer authorisation and identity check<\/b><\/h3>\n

The first step is for your new telco to get customer authorisation (CA) and undertake an identity check to make sure you are the rights-of-use holder. If you are transferring a mobile phone, the check can be done with a phone call or SMS code.\u00a0<\/span><\/p>\n

Step 2: Verification checks<\/b><\/h3>\n

Once the identity check is done, your new communications service provider (CSP) will perform verification checks on the account, including ensuring your CA is not older than 90 days.\u00a0<\/span><\/p>\n

Step 3: Number transfer\u00a0<\/b><\/h3>\n

When your porting request has been authorised, your new telco will forward the port number request to your old carrier. They must accept or reject that request within two business days and issue a port number request validation. Your new carrier will then start what is called the port proceed transaction to transfer your numbers.\u00a0<\/span><\/p>\n

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What kind of numbers can you port?<\/b><\/h2>\n

There are two types of number porting, for mobile phone and landline numbers.<\/span><\/p>\n

Porting mobile numbers\u00a0<\/b><\/h3>\n

Mobile number portability (MNP) allows you to port both calls and MMS to a new telco provider. If you want to transfer your mobile phone to a new carrier you just advise them that you wish to keep your business mobile number when you sign up for a new contract.\u00a0<\/span><\/p>\n

Your new carrier will then handle the port number process and inform you of any costs (such as a termination fee) and provide you with any terms and conditions affecting your contract. Note that you cannot use the porting phone number process to try and cancel a telco contract.<\/span><\/p>\n

What information is needed to port my mobile phone number?<\/b><\/p>\n

The information needed to port a mobile phone number includes:<\/span><\/p>\n