{"id":31428,"date":"2020-10-27T17:05:08","date_gmt":"2020-10-27T07:05:08","guid":{"rendered":"\/au\/en\/blog\/unified-communications-second-nature-for-pitcher-partners-adelaide\/"},"modified":"2020-10-27T17:07:32","modified_gmt":"2020-10-27T07:07:32","slug":"unified-communications-second-nature-for-pitcher-partners-adelaide","status":"publish","type":"post","link":"\/au\/en\/blog\/unified-communications-second-nature-for-pitcher-partners-adelaide\/","title":{"rendered":"Unified Communications \u2018Second Nature\u2019 for Pitcher Partners Adelaide"},"content":{"rendered":"<p>\u201cOur plan was to release the basic RingCentral product together with new handsets on every desk, then slowly introduce new features \u2013 to give our people time to adjust to the change,\u201d said Richard Dixon, Practice Manager at Pitcher Partners Adelaide.<\/p>\n<p>\u201cThen COVID-19 hit, and we sent everyone to work from home, so we just had to roll it all out.\u201d<\/p>\n<p>Financial services firm Pitcher Partners Adelaide had already decided to upgrade its end-of-life ShoreTel telephony system with RingCentral\u2019s cloud communications solution. The RingCentral solution had been recommended by Pitcher Partners\u2019 independent telecommunications advisor <a href=\"https:\/\/www.telcodatacloud.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">TelcoDataCloud<\/a>, providing the best mix of enterprise-grade PABX capabilities with the ability for Pitcher Partners to manage the solution themselves, and an open platform for integration with other applications already in use within the organisation.<\/p>\n<p>While it is the first Pitcher Partners organisation to adopt RingCentral in Australia, Pitcher Partners Adelaide had confidence in the technology from its own testing and the successful review of RingCentral in the UK by its UK Baker Tilly affiliate.<\/p>\n<p>Prior to Covid-19, Pitcher Partners\u2019 70+ staff worked from one office location in central Adelaide and were used to conventional telephony. \u00a0The firm\u2019s initial plan was to gradually ease staff onto the new phone system by replicating the user experience, followed by training, then introducing the feature rich functionality of the platform over time.<\/p>\n<p>However, with the COVID-19 case numbers increasing in Adelaide in late March, and based on State Government advice, it was the sudden shift towards all staff being required to work from home that accelerated the rollout. This meant the initial training scheduled on the new communications features was also limited. Luckily due to the intuitive, user-friendly RingCentral interface on the apps, \u201cpeople just adapted to the new technology and were using it immediately,\u201d said Dixon.<\/p>\n<p>\u201cIt\u2019s second nature now. We\u2019re loving RingCentral\u2019s flexibility.\u201d<\/p>\n<p>Pitcher Partners was even able to replicate the same rotating receptionist function it used in the office with everyone working remotely. \u201cIt was very easy to go into the RingCentral management portal to assign the receptionist function to different people in the business at different times,\u201d said Dixon.<\/p>\n<p>Video has now become a frequently-used communication channel internally, and also for client meetings, and the staff are enthusiastic users of <a href=\"https:\/\/www.ringcentral.com\/au\/en\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Message<\/a> for team messaging and collaboration.<\/p>\n<p>Pitcher Partners saw its monthly communications costs cut immediately by one-third through decommissioning its SIP connections. The billing simplicity introduced by RingCentral is also a welcome change, says Dixon: \u201cit is very clear what I am paying for each month.\u201d<\/p>\n<p>With COVID-19 restrictions eased in July, Pitcher Partners again adapted, allowing a small percentage of staff to return to the office by gradually increasing the numbers until the majority were back in October. The audio and video quality of the RingCentral platform has been a pleasant surprise for Dixon, with a test 30Mbps connection in the office, and consumer-grade broadband services from home.<\/p>\n<p>Pitcher Partners also has an eye on future integration, with plans to connect RingCentral with its <a href=\"https:\/\/www.greatsoft.com.au\/\" target=\"_blank\" rel=\"noopener noreferrer\">GreatSoft<\/a> practice management platform and <a href=\"https:\/\/mitimes.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Mitimes<\/a> automated timesheet recording application. This will generate significant productivity benefits for Pitcher Partners, with more extensive and accurate capture of client activity and interactions, and enhancing the single view of the client to incorporate multiple channels of communication.<\/p>\n<p>For Dixon, work at Pitcher Partners has changed permanently.<\/p>\n<p>\u201cPost-COVID, we are more flexible with our working arrangements. With RingCentral in place, we have the ability to be a lot more reachable for our clients.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cOur plan was to release the basic RingCentral product together with new handsets on every desk, then slowly introduce new features \u2013 to give our people time to adjust to the change,\u201d said Richard Dixon, Practice Manager at Pitcher Partners Adelaide. \u201cThen COVID-19 hit, and we sent everyone to work from home, so we just &#8230;<\/p>\n","protected":false},"author":21,"featured_media":31387,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[77],"tags":[],"class_list":["post-31428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Unified 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\/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Unified Communications \u2018Second Nature\u2019 for Pitcher Partners Adelaide | RingCentral Australian Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/au\/en\/blog\/unified-communications-second-nature-for-pitcher-partners-adelaide\/","og_locale":"en_US","og_type":"article","og_title":"Unified Communications \u2018Second Nature\u2019 for Pitcher Partners Adelaide | RingCentral Australian Blog","og_description":"\u201cOur plan was to release the basic RingCentral product together with new handsets on every desk, then slowly introduce new features \u2013 to give our people time to adjust to the change,\u201d said Richard Dixon, Practice 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