Zoho for AIR

Keeping your CRM up to date shouldn't mean extra work after every call. RingCentral AIR connects seamlessly with Zoho to automate one of the most time-consuming parts of customer interactions — data entry.

During every call, AIR listens for and captures key details in real time: the caller's name, phone number, and the intent behind their call. There's no need for your team to pause mid-conversation to jot down notes or scramble to update records once the call ends. AIR handles that automatically, the moment the call happens.

From there, AIR takes action directly within Zoho — creating new contact or lead records when needed, or updating existing ones with the latest information captured from the call. This means your team always has an accurate, real-time view of every customer and prospect, without lifting a finger to make it happen.

Key benefits:

1. Real-time capture of caller name, phone number, and intent on every call
2. Automatic creation and updating of Zoho records — no manual entry required
3. A consistently accurate CRM that reflects your latest customer interactions
4. More time for meaningful conversations, less time on administrative follow-up
5. A smoother, more connected workflow between your phone system and your CRM

With RingCentral AIR and Zoho working together, every call becomes an opportunity to strengthen your customer data — automatically, accurately, and effortlessly.