Zoho for ACE

For teams running on Zoho, staying on top of every customer conversation can quickly turn into a manual chore. AI Conversation Expert (ACE, formerly RingSense) removes that burden by working hand-in-hand with Zoho to keep every interaction accurately captured and effortlessly organized.

The moment a call ends, ACE has already logged the details and matched the interaction to the correct Zoho contact or account — no manual tagging, no digging through records to find where a conversation belongs. ACE also brings your Zoho names and records directly into its platform, so your team can filter, search, and report on customer interactions without bouncing between systems.

Deal tracking gets the same treatment. ACE connects deal activity between Zoho and ACE, giving your team a clear, connected timeline of every opportunity. Agent actions are tracked automatically, and deal progress is visible directly within ACE, so anyone on the team can quickly understand where a deal stands without hunting for context.

Key benefits:

1. Calls automatically logged and matched to the correct Zoho contact or account
2. Zoho records brought into ACE for simplified filtering and reporting
3. Deal activity synced across systems for a complete, up-to-date timeline
4. Automatic tracking of agent actions tied to each deal
5. A single, organized view of every customer relationship — no manual reconciliation needed

With ACE and Zoho working together, your team spends less time piecing together the details and more time acting on them — backed by data that's always accurate and ready when you need it.