Zoho Flow for RingCentral
Zoho Flow for RingCentral
by Zoho Corporation
PREMIER PARTNER

Integrate with over 500 apps without writing a single line of code.

Zoho Flow

This integration platform lets you connect RingCentral with over 500 cloud applications and automate complex business processes. Create and customize RingCentral integrations, adapt to dynamic business needs, and collaborate with your colleagues to set up centralized workflows.

Here are a few automation ideas to help you get started:

  1. Add contacts from your CRM, forms, or help desk apps to RingCentral
  2. Send RingCentral SMS messages when tickets, deals, or orders are updated in your other apps
  3. Notify your teammates in group chats or through email when calls are missed
  4. Send out surveys or emails whenever calls are ended

Here are some simple steps to create your first integration in Zoho Flow:

  1. Visit zoho.com/flow
  2. Create an organization account with Zoho Flow
  3. Take a quick look at how to get started with Zoho Flow, and you'll be good to go.

RingCentral triggers and actions that are supported in Zoho Flow:

Triggers

  1. Call missed: Triggers when a call is missed
  2. Call recorded: Triggers when a call is recorded
  3. Call ended: Triggers when a call is ended
  4. Voicemail received: Triggers when a new voicemail is received

Actions

  1. Create contact: Creates a new contact
  2. Send SMS: Sends a new SMS to the specified phone number
  3. Initiate RingOut call: Initiates a two-legged ringout call based on the specified caller and callee phone numbers

App Scope and Permissions

When authorized, this app will be granted the following permissions:

PermissionDescription
Read MessagesView message store data, including SMS, fax, voicemail, etc.
ContactsView, create, update and delete personal address book contacts
Read AccountsView user account information, e.g. name, business name, and contact info
Ring OutPerform two-legged ring out phone calls
SMSSend and receive SMS/MMS messages
Read Call LogView user call log records