Having customer call records and customer tickets in two separate places leads to loss of valuable data and time. RingCentral for Zoho Desk makes this process much more efficient. Agents can now make and receive calls, log them and add them as tickets—all from within Zoho Desk. This helps create streamlined data, more context, and better customer relationships.
This is a third-party application provided by RingCentral and Zoho. TELUS Business Connect users can login using their Business Connect credentials and gain access to all the functionality that is provided for RingCentral users.