Zendesk is web-based help desk software. This integration will post a message to the team messaging conversation of your choice any time a Zendesk ticket is created, updated, solved, or closed. With the Zendesk for Avaya Cloud Office integration, you’ll never have to leave the team messaging app to check on the status of a support ticket. Pull updates directly into your team messaging app stream, so you and your team can see customer service progress and keep collaborating.
Keep track of your customer support tickets without ever leaving your team messaging workspace.
Easily locate status updates
Zendesk ticket updates and notifications are searchable in your team messaging workspace.
Reduce email clutter
Send Zendesk ticket updates to the team messaging app instead of your email.