Zendesk for ACE

Sales teams running on Zendesk Sell need their pipeline data to be accurate and up to date — without adding extra work after every call. AI Conversation Expert (ACE, formerly RingSense) integrates directly with Zendesk Sell to handle that automatically, capturing and organizing every conversation the moment it happens.

As soon as a call ends, ACE logs the details and matches the interaction to the correct lead, contact, or deal within Zendesk Sell — no manual searching, no relying on reps to update records after the fact. ACE also brings Zendesk Sell names and records into its own platform, making it simple to filter, search, and report on customer conversations without switching between tools.

Deal visibility gets a boost as well. ACE connects deal activity between Zendesk Sell and ACE, giving your team a clear, connected timeline of every opportunity in the pipeline. Agent actions are tracked automatically, and deal progress can be monitored directly within ACE — so reps and managers always know exactly where each deal stands.

Key benefits:

1. Calls automatically logged and matched to the correct Zendesk Sell lead, contact, or deal
2. Zendesk Sell records brought into ACE for streamlined filtering and reporting
3. Deal activity synced between systems for a complete, real-time timeline
4. Automatic tracking of agent actions tied to each opportunity
5. A unified view of pipeline activity, without manual data entry

With ACE and Zendesk Sell working together, your sales team stays focused on closing deals — while every conversation is captured, organized, and ready to act on.