Zendesk Add-in for RingCentral
Zendesk Add-in for RingCentral
built by RingCentral Labs for RingCentral Integration Team

Get more done in Zendesk without leaving your team messaging experience

Zendesk addin and bot integration

Zendesk makes customer service better. Zendesk builds software to meet customer needs, set your team up for success, and keep your business in sync. With the Zendesk Add-in for RingCentral, teams can work more collaboratively to address customer issues. Agents can create tickets, respond to tickets, and be notified in real-time of new tickets.

Deliver a compelling customer support experience with the Zendesk Add-in

Respond to customers promptly

Get notified in real-time of issues affecting your customers, and respond to them instantly from within RingCentral.

Productive team collaboration

Talk to teammates about issues in the communication tool you use every day. Attach private notes to tickets to record your decisions and move issues forward.

Deliver help to customers faster

Don't wait to start the support process. Initiate a new ticket from within your messaging experience.

Key Features

  1. Get notified when new tickets are posted to your Zendesk account
  2. Post private notes on tickets
  3. Create tickets and set ticket priorities
  4. Easily subscribe and unsubscribe to ticket notifications

Installation instructions

To make use of this add-in, one should ideally connect using an administrator's account within Zendesk.

  1. Click "Install Bot" below the logo above.
  2. Once the bot is successfully installed, navigate to the team in which you want notifications delivered.
  3. Add the bot to this team. The bot will respond with a greeting.
  4. Connect to Zendesk by logging in with your credentials.
  5. Type "@ZenBot help" to get started.


Must have the RingCentral app

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read AccountsView user account information, e.g. name, business name, and contact info
Team MessagingPost messages, as well as view, edit and delete Team Messaging related data
Webhook SubscriptionsManage and subscribe to webhook notifications