Zendesk App Integration for RingCentral

New! 

With the new message hub feature users can:

1. Access all Vodafone Business UC text messages, voicemails, and faxes from one place. 
2. Receive, play, and download voicemails
3. Receive and download fax
4. Send bulk text messages to up to 50 people and manage SMS conversations with 1:1 threads

With seamless integration between Vodafone Business UC and Zendesk, you can simply click to dial, eliminating misdials and improving call efficiency. Incoming calls automatically bring up matching customer records or create new Zendesk cases, enabling agents to provide quicker and more personalized responses. Let Vodafone Business UC for Zendesk streamline your help desk workflows, boost agent productivity, and improve the quality of interactions you have with your customers.

Key features:

1. Make or receive calls through the Vodafone Business UC solution using the Vodafone Business UC unified app, directly from your Zendesk account.
2. Incoming calls are matched with existing customer records and related details are instantly displayed. 
3. Multi-calls ticket log gives agents the option to log new inbound calls while on existing calls or continue working on current call.
4. Complete call history and filtering capabilities.
5. Integrated presence status across Vodafone Business UC devices.
6. Always accessible via your preferred browser on Windows® or Mac®.
7. Use the integration with any Vodafone Business UC endpoint, including a desk phone, mobile, or desktop app. 

Benefits:

1. Seamless integration with Zendesk

Integrating your Vodafone Business UC solution with everyday applications, such as Zendesk, allows you to automate tedious tasks, make your workflows more efficient, and offer your customers a superior experience.

1. Streamlined business communications

Vodafone Business UC for Zendesk reduces the need for agents to switch between multiple devices and applications to access business functionalities and accomplish their tasks.

1. Exceptional customer experiences

Intuitive user interface and optimized actions, such as click to dial and customer information pop-ups, allow agents to deliver a timely, highly customized experience for all calls.

Requirements

1. Vodafone Business UC for Zendesk integration is available for Premium™ and Ultimate™ customers.
2. You must have an active Zendesk account.
3. Zendesk Talk Partner Edition must be enabled within Zendesk.
4. Requires Windows® XP, 7, 8 and above, or Mac OS X® Mountain Lion and above.
5. Supported browsers: Chrome™ 30 and above, Firefox® 25 and above, Safari® 6.0.5 and above, or Internet Explorer® 10 and above.