Verint for RingCX app logo
Verint for RingCX
by RingCX

Verint Platform optimizes your contact center efficiency with AI-powered tools for workforce engagement and data analytics.

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These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Charter Enterprise
Charter SMB
Cox Business Connect with RingCentral
Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Unify Office by RingCentral

Verint for RingCX app integration

Verint Platform optimizes your contact center efficiency with AI-powered tools for workforce engagement and business analytics.

It offers the following features:

Workforce Management

  1. Robust forecasting and scheduling of your contact center workforce to optimize schedules and reduce costs while maintaining service levels
  2. AI-powered scheduling changes that empower agents to adjust their own schedules as needed, enhancing work-life balance

Quality Management

  1. Quickly analyze the quality and compliance of interactions to measure and improve interaction quality
  2. AI-powered bots to automate quality evaluations, allowing you to achieve 100% coverage of interaction analysis

Engagement Data Management

  1. Ingestion of voice and digital interactions, as well as associated screen recordings, to create a holistic repository of your engagement data
  2. Robust reporting and dashboards to provide instant insights about the KPIs you care about for your contact center